Microsoft KB Archive/902465

Knowledge Base

How to resolve printing problems in Microsoft Money

Article ID: 902465

Article Last Modified on 8/3/2007

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APPLIES TO

• Microsoft Money Essentials
• Microsoft Money Plus Deluxe
• Microsoft Money Plus Home & Business
• Microsoft Money Plus Premium
• Microsoft Money 2007 Deluxe
• Microsoft Money 2007 Home & Business
• Microsoft Money 2007 Premium
• Microsoft Money 2006 Small Business
• Microsoft Money 2006 Premium
• Microsoft Money 2006 Standard
• Microsoft Money 2005 Deluxe Edition
• Microsoft Money 2005 Premium Edition
• Microsoft Money 2005 Small Business Edition
• Microsoft Money 2005 Standard Edition
• Microsoft Money 2004 Standard Edition
• Microsoft Money 2003 Standard Edition
• Microsoft Money 2003 Deluxe Edition
• Microsoft Money 2003 Deluxe and Business Edition
• Microsoft Money 2003 Standard Edition
• Microsoft Money 2003 Suite
• Microsoft Money 2002 Standard Edition
• Microsoft Money 2002 Deluxe and Business Edition
• Microsoft Money 2002 Deluxe Edition
• Microsoft Money 2002 Home Banking Edition
• Microsoft Money 2002 Deluxe Edition

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SUMMARY

Microsoft Money lets you print checks or charts in many customized formats. However, because of the many types of printers and the many formats of check sheets, you may not always receive the output that you want.

This article describes some of the methods that you can use to troubleshoot the printing problems that you may experience when you print checks or color charts.

INTRODUCTION

This article describes how to resolve printing problems in Microsoft Money.

MORE INFORMATION

If you cannot print your documents correctly from Money, follow the steps in the appropriate sections to correct the problem. After you complete the steps under each troubleshooting section, try to print your document. If you still cannot print your document, continue to the next troubleshooting section.

Print checks

Verify that you have selected the checks that you want to print

1. Start Money.
2. Click Account List.
3. Click the account that you want to print checks from.
4. Right-click the transaction area, and then click New to enter a new transaction. Or, right-click a transaction, and then click Edit to change an existing transaction.
5. In the Num box, click Print this transaction.
6. Enter or change the data in the other boxes, and then click Enter.
7. If the Print address dialog box appears, enter the information that you want, and then click OK.
8. On the File menu, click Print checks.
9. In the Print checks dialog box, select the options that you want, and then click Print.

Verify that the correct types of checks are selected

1. On the File menu, point to Print Setup, and then click Check Setup.
2. In the Printer box, click the printer that you want to use.
   
   Note If the printer that you want to use is not listed, install the printer driver for the printer. For information about how to install the printer driver, see the Microsoft Windows Help file.
3. In the Check area, click the Type and the Source that you want to use.
4. Verify that the picture to the right matches the check that you want to print.
   
   For more information about how the check type affects printing in Microsoft Money, click the following article number to view the article in the Microsoft Knowledge Base:

   78023 Money: Checks may not print if wrong check type is selected

5. If you want the payee address on all your checks, click to select the Require address for payee when printing checks check box, and then click OK.
6. On the File menu, click Print checks.
7. In the Print checks dialog box, select the options that you want, and then click Print.

Print single checks

To print single checks, click One in the Print Checks dialog box. When you select the option to print a single check on a laser printer, make sure that the check is the last check that is left on the sheet of paper. The last check is the check that has the blank strip of paper attached underneath the check. This strip of paper is used to align the check correctly in the printer tray even with a single check.

Always manually feed partially used check sheets and use the tray guides to center the checks and to hold the checks in position.

Print checks with the correct alignment

Test printing

1. Verify that you have correctly loaded blank check sheets in the printer and that the printer is ready. To test printing, load photocopies of your check sheets.
2. Start Money.
3. Click Account List.
4. Click the account that you want to print checks from.
5. Right-click the transaction area, and then click New to enter a new transaction. Or, right-click a transaction, and then click Edit to change an existing transaction.
6. In the Num box, click Print this transaction.
7. Enter or change the data in the other boxes.
8. Click Enter.
9. If the Print address dialog box appears, enter the information that you want, and then click OK.
10. On the File menu, click Print checks.
11. Click Print Test, to print sample information to verify the alignment of printed text on your checks.

Adjust the alignment

If the printed text is not correctly aligned, adjust the alignment. To do this, follow these steps.

For laser checks

1. On the File menu, click Print checks.
2. Click Options.
3. In the Printing Alignment area, enter numeric values in the appropriate boxes to shift the printed text on the check vertically or horizontally. Use the information at the bottom of the Printing Alignment area to guide you.

For dot matrix compatible checks

1. Manually adjust the position of the blank checks in the printer.
2. Make sure that the values in the Printing Alignment area are set to zero. To do this, follow these steps:
   1. On the File menu, click Print Checks, and then click Options.
   2. In the Printing Alignment area, type 0 in all the four boxes that are provided for vertical and horizontal alignment.
3. Verify that the printer is set to print 10 characters per inch.

After you adjust alignment, use Print Test again to verify your adjustments are correct. If you use dot matrix compatible checks and you are satisfied with the alignment, put a piece of tape on the printer case to provide a reference to position check sheets.

Information that is missing on checks

For more information about information that is missing on checks, click the following article numbers to view the articles in the Microsoft Knowledge Base:

137569 Money: How to add and print payee addresses on checks

Print color charts

If your color charts do not print correctly, you may have to change the chart customization settings.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

135688 Money: Printing charts in color

General troubleshooting steps

Cancel a print job that has been sent to the printer from Money

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
To cancel a print job after you send it to the printer, delete the print job from the printer's queue. To do this, follow these steps:

1. Click Start, point to Settings, and then click Printers.
2. Double-click your printer.
3. Click the print job that you want to cancel.
4. On the Document menu, click Cancel Printing.

If your printing problem is not mentioned in the previous sections, follow these steps to determine the cause of the problem.

Print a report

1. Start Money.
2. Click Reports, and then click Spending by Category.
3. In Common Tasks, click Change View, and then click Report.
4. Click Print this Report, and then click OK.

If the report does not print correctly, follow the steps that are listed in the "Print a test page" section and follow the steps that are listed in the "Print from a program" section. If the report prints without error, but you cannot print checks successfully, check your Money data file or the printer driver. To check your Money data file, go to the "Test the Money data file" section.

Print a test page

Windows Vista

To resolve this issue, follow the steps in the appropriate section.

The computer is connected to the Internet

View the "Print a test page" topic on the following Windows Online Help and Support Web site:

http://windowshelp.microsoft.com/Windows/en-US/Help/ccca9106-52fd-4c7e-bb33-930a2f320f131033.mspx

The computer is not connected to the Internet

View the "Print a test page" topic in Windows Help and Support on the computer's hard disk by following these steps:

1. Click Start, and then click Help and Support.
2. In the Search Help box or in the Search online Help box, type Print a test page, and then click Search Help.
3. In the list of topics, click Print a test page.
4. Click the link that best describes the problem that you are experiencing.
5. Follow the suggestions to troubleshoot the problem that you are experiencing.

Microsoft Windows XP and earlier versions of Windows

1. Click Start, and then click Printers and Faxes.
2. Right-click the printer icon, and then click Properties.
3. On the General tab, click Print Test Page, and then click OK.
4. View the printed test page for the following information:
   • Printer model
   • Data Format

Windows Vista

1. Click Start , type wordpad in the Start Search box, and then press ENTER.
2. In Microsoft WordPad, type several lines of text.
3. Print the document.

Windows XP and earlier versions of Windows

1. Click Start, and then click Printers and Faxes.
2. Right-click the printer icon, and then click Properties.
3. Click Advanced, click Print directly to Printer, and then click OK.
4. Try to print a check from Money.

Print from another program

Windows Vista

1. Click Start, type wordpad in the Start Search box, and then press ENTER.
2. In Microsoft WordPad, type several lines of text.
3. Print the document.

Windows XP and earlier versions of Windows

1. Click Start, point to All Programs, point to Accessories, and then click WordPad.
2. Type several lines of text.
3. Print the document.

If you cannot print from another program, such as Microsoft WordPad, the problem is probably the printer driver. We recommend that you remove and reinstall the printer driver to correct this problem. If you do not know how to remove and reinstall the printer driver, contact the printer manufacturer or the Microsoft Windows support provider. An updated printer driver may also be available for the printer.

If you can print from other programs, but you still cannot print checks in Money, the problem may be with the Money data file, the printer driver or with the Money installation.

Test the Money data file

1. Start Money.
2. On the File menu, click Open.
3. In the Look in box, move to the Microsoft Money folder. By default, Money is installed in the C:\Program Files folder.
4. Click Sample.mny, and then click Open.
5. Click Don’t Back Up.
6. Click Next, and then click Finish.
7. Click Banking, and then click Woodgrove Bank Checking in Bank Accounts.
8. Right-click any one of the transactions, and then click Edit.
9. In the Num box, click Print this transaction, and then click Enter.
10. If the Print address dialog box appears, enter the information that you want, and then click OK.
11. On the File menu, click Print checks.
12. In the Print checks dialog box, select the options that you want, and then click Print.

If you cannot print from the sample data file, you may have to reinstall Money. If you can successfully print from the sample data file, the problem is with your working Money data file. To resolve problems with the Money data file, view the following article in the Microsoft Knowledge Base:

182608 How to diagnose and repair damage in a Money data file

Reinstall Money

If you cannot successfully print from the sample Money file, you may have to reinstall Money. For more information about how to reinstall Money, view the following article in the Microsoft Knowledge Base:

895866 How to remove and reinstall Microsoft Money

Keywords: kbhowto KB902465

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