Article ID: 899425
Article Last Modified on 3/21/2007
APPLIES TO
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
SYMPTOMS
In Microsoft Windows Server 2003, out of memory exception errors may occur in the Microsoft BizTalk Server process (Btsntsvc.exe).
CAUSE
This problem occurs when the BizTalk Server process (Btsntsvc.exe) uses Microsoft Distributed Transaction Coordinator (MSDTC) to read and write to shared memory variables. In MSDTC, some of the shared memory variables are not marked as volatile and may become locked. Therefore, when many threads are waiting for access to a shared memory variable, an out of memory exception error may occur.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
How to obtain the hotfix
This issue is fixed in the Windows Server 2003 Post-Service Pack 1 COM+ 1.5 Hotfix Package 6. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
897667 Availability of Windows Server 2003 Post-Service Pack 1 COM+ 1.5 Hotfix Rollup Package 6
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
Keywords: kbqfe kbtshoot kbcomservices kbfix kbbug kbprb KB899425
