Article ID: 890633
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
SYMPTOMS
When you try to save an appointment to a calendar that is in a public folder in Outlook Web Access (OWA), you receive an "Internal Server Error" error message. You receive this error message even though your appointment is saved.
This problem occurs if the following conditions are true:
- You do not have read permission to the calendar where you are trying to save the appointment.
- You are using the rich version of OWA in a Microsoft Exchange Server 2003 environment.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 1 (SP1) to apply this hotfix.
For more information about the latest service packs for Microsoft Exchange Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:
836933 How to obtain the latest service packs for Exchange Server 2003
Restart requirement
You do not have to restart your computer after you apply this hotfix. However, the Microsoft Internet Information Services (IIS) Admin Service and all dependent services will be restarted. Additionally, the Microsoft Exchange Information Store service is restored.
Note The hotfix installer may detect that the IIS application pool process, specifically the W3wp.exe process, is using files that the installer has to update. If this behavior occurs, you can click the Continue option because the W3wp.exe process will stop when the IIS Admin Service stops.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------------------------ 18-Jan-2005 02:41 186 Blank.htm 05-Aug-2004 01:59 884 Ctrl_calendar.css 18-Jan-2005 02:42 8,454 Ctrl_calendar.htc 18-Jan-2005 02:41 32,093 Ctrl_calendar.js 18-Jan-2005 02:42 4,408 Ctrl_calendarview.css 18-Jan-2005 02:42 12,910 Ctrl_calendarview.htc 18-Jan-2005 02:41 76,663 Ctrl_calendarview.js 05-Aug-2004 01:59 489 Ctrl_calendarviewprn.css 02-Jun-2004 23:57 12,985 Ctrl_calviewdaily.xsl 14-Dec-2004 20:57 12,374 Ctrl_calviewmonthly.xsl 02-Jun-2004 23:57 8,425 Ctrl_calviewweekly.xsl 18-Jan-2005 02:42 986 Ctrl_ctxtmenu.htc 18-Jan-2005 02:41 4,920 Ctrl_ctxtmenu.js 18-Jan-2005 02:42 3,565 Ctrl_datepicker.htc 05-Aug-2004 01:58 35,382 Ctrl_datepicker.js 18-Jan-2005 02:42 6,575 Ctrl_formatbar.htc 18-Jan-2005 02:41 19,094 Ctrl_formatbar.js 18-Jan-2005 02:42 1,658 Ctrl_freebusy.css 18-Jan-2005 02:42 1,349 Ctrl_freebusy.htc 18-Jan-2005 02:41 35,039 Ctrl_freebusy.js 18-Jan-2005 02:42 3,068 Ctrl_message.htc 18-Jan-2005 02:41 16,027 Ctrl_message.js 18-Jan-2005 02:42 6,636 Ctrl_mimeformatbar.htc 05-Aug-2004 01:58 11,742 Ctrl_mimeformatbar.js 18-Jan-2005 02:42 1,352 Ctrl_notify.htc 05-Aug-2004 01:58 473 Ctrl_notify.js 05-Aug-2004 01:58 5,694 Ctrl_poll.js 18-Jan-2005 02:42 1,351 Ctrl_reminder.htc 18-Jan-2005 02:41 8,482 Ctrl_reminder.js 18-Jan-2005 02:42 864 Ctrl_tabpages.htc 05-Aug-2004 01:58 1,408 Ctrl_tabpages.js 18-Jan-2005 02:42 2,736 Ctrl_tree.htc 18-Jan-2005 02:41 26,880 Ctrl_tree.js 18-Jan-2005 02:42 2,470 Ctrl_tree_pf.htc 18-Jan-2005 02:41 26,286 Ctrl_tree_pf.js 02-Jun-2004 23:58 1,909 Ctrl_tree_pf.xsl 18-Jan-2005 02:42 3,115 Ctrl_view.htc 18-Jan-2005 02:41 73,451 Ctrl_view.js 14-Dec-2004 20:57 42,533 Ctrl_view.xsl 18-Jan-2005 20:00 6.5.7232.70 1,086,464 Davex.dll 18-Jan-2005 02:41 6,183 Dlg_anr.js 23-Aug-2004 18:59 6,915 Dlg_editname.js 18-Jan-2005 02:41 22,901 Dlg_editrule.js 18-Jan-2005 02:41 4,184 Dlg_editsignature.js 18-Jan-2005 02:41 19,095 Dlg_gal.js 23-Aug-2004 18:59 6,035 Dlg_gallookup.js 18-Jan-2005 02:41 7,137 Dlg_junk.js 18-Jan-2005 02:41 4,942 Dlg_movecopy.js 18-Jan-2005 02:41 2,963 Dlg_newfolder.js 18-Jan-2005 02:41 18,270 Dlg_options.js 05-Aug-2004 01:59 19,887 Dlg_recurrence.js 18-Jan-2005 02:41 27,575 Dlg_reminder.js 18-Jan-2005 02:41 9,487 Dlg_rules.js 18-Jan-2005 02:41 15,404 Dlg_spell.js 18-Jan-2005 02:41 22,594 Dlg_taskrecurrence.js 05-Aug-2004 01:59 9,893 Dl_appointment.js 05-Aug-2004 01:59 7,835 Dl_composeapptrecurr.js 18-Jan-2005 02:41 4,380 Dl_composecommon.js 05-Aug-2004 01:59 14,895 Dl_composetaskrecurr.js 18-Jan-2005 02:41 6,165 Dl_contact.js 05-Aug-2004 01:59 3,687 Dl_folderview.js 18-Jan-2005 02:41 3,788 Dl_junk.js 18-Jan-2005 02:41 7,357 Dl_misc.js 18-Jan-2005 02:41 5,441 Dl_options.js 05-Aug-2004 01:59 13,263 Dl_task.js 18-Jan-2005 20:00 6.5.7232.70 2,567,168 Exoledb.dll 05-Aug-2004 01:59 4,141 Frm_attach.js 18-Jan-2005 02:41 28,843 Frm_composeappt.js 18-Jan-2005 02:41 14,381 Frm_composecdl.js 18-Jan-2005 02:41 27,724 Frm_composecontact.js 18-Jan-2005 02:41 14,464 Frm_composenote.js 18-Jan-2005 02:41 10,429 Frm_composepost.js 18-Jan-2005 02:41 31,404 Frm_composetask.js 17-Jan-2005 13:11 6,319 Frm_forwardmeeting.js 05-Aug-2004 01:59 493 Frm_logoff.js 18-Jan-2005 02:41 25,359 Frm_mimecommon.js 18-Jan-2005 02:41 49,641 Frm_mimenote.js 18-Jan-2005 02:41 4,314 Frm_mimepreviewpane.js 18-Jan-2005 02:41 2,418 Frm_previewpane.js 18-Jan-2005 02:41 11,328 Frm_readappt.js 18-Jan-2005 02:41 6,099 Frm_readnote.js 18-Jan-2005 02:41 4,984 Frm_readpost.js 18-Jan-2005 02:41 3,448 Frm_readreports.js 18-Jan-2005 02:41 5,068 Frm_readtask.js 18-Jan-2005 02:42 1,932 Owaprint.css 18-Jan-2005 02:42 10,499 Owastyle.css 18-Jan-2005 02:42 1,702 Owastyledl.css 18-Jan-2005 20:42 5.3.18.6 316,664 Setupmcl.exe 18-Jan-2005 02:42 1,060 Sps.css 05-Aug-2004 01:59 216 Style-chs30.css 17-Jan-2005 13:12 203 Style-cht30.css 05-Aug-2004 01:59 222 Style-jpn30.css 05-Aug-2004 01:59 200 Style-kor30.css 05-Aug-2004 01:59 204 Style-large30.css 05-Aug-2004 01:59 204 Style30.css 02-Jun-2004 23:58 6,941 Tf_galfind.xsl 02-Jun-2004 23:58 11,610 Tf_messages.xsl 02-Jun-2004 23:58 10,677 Tf_twoline.xsl 18-Jan-2005 02:41 1,501 Util_addrval.js 05-Aug-2004 01:59 4,293 Util_buttons.js 18-Jan-2005 02:41 3,438 Util_calendar.js 18-Jan-2005 02:42 877 Util_calmessaging.htc 18-Jan-2005 02:41 8,747 Util_calmessaging.js 18-Jan-2005 02:41 16,992 Util_forms.js 18-Jan-2005 02:41 9,061 Util_mimemsg.js 18-Jan-2005 02:41 17,273 Util_owa.js 18-Jan-2005 02:41 14,167 Util_recipients.js 18-Jan-2005 02:41 27,763 Util_view.js 19-Oct-2004 03:40 598 View-webpage.gif 18-Jan-2005 02:41 8,134 Vw_calendar.js 05-Aug-2004 01:59 1,062 Vw_calendarpart.css 18-Jan-2005 02:41 636 Vw_calendarpart.js 18-Jan-2005 02:41 1,938 Vw_contact.js 18-Jan-2005 02:41 2,659 Vw_dumpster.js 18-Jan-2005 02:41 9,646 Vw_message.js 05-Aug-2004 01:59 1,612 Vw_messagepart.js 18-Jan-2005 02:41 34,462 Vw_navbar.js 18-Jan-2005 02:41 8,926 Vw_search.js 18-Jan-2005 02:42 5,333 Vw_task.js 18-Jan-2005 02:42 3,483 Vw_taskpart.js 18-Jan-2005 02:40 6.5.7232.70 5,181,440 Wmtemplates.dll
WORKAROUND
You will not receive this error message if you use the reach version of Outlook Web Access.
For more information about the two versions of Outlook Web Access, click the following article numbers to view the articles in the Microsoft Knowledge Base:
310594 How to hard code the reach client for Internet Explorer 5.0 and later
327675 How to increase Outlook Web Access performance
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Exchange Server 2003 Service Pack 2.
MORE INFORMATION
For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about the new naming schema for Exchange Server software update packages, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages
Additional query words: XCCC
Keywords: kbqfe kbhotfixserver kbexchange2003presp2fix kbfix kbbug KB890633
