Article ID: 836933
Article Last Modified on 4/12/2005
APPLIES TO
- Microsoft Windows Update, when used with:
- Microsoft Exchange 2000 Server Standard Edition
SYMPTOMS
When you try to install a critical update on your Microsoft Exchange 2000 Server-based computer, the update may download successfully, but the update may not install successfully. You may also receive an error message that is similar to the following error message:
When this issue occurs, only critical updates are affected. Non-critical updates install successfully.
CAUSE
This issue may occur if the Microsoft Exchange Information Store service is running when you install the critical update.
WORKAROUND
To work around this issue, use one of the following methods:
- Do not use Windows Update to install the critical update. Instead, visit the following Microsoft Web site to install the critical update:
- Stop the Microsoft Exchange Information Store service before you install a critical update from Windows Update, and then restart the service after the update is complete.
Keywords: kberrmsg kbwindowsupdate kbprb KB836933
