Article ID: 814121
Article Last Modified on 10/12/2005
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Home Edition
For a Microsoft Windows 2000 version of this article, see 814120.
SYMPTOMS
One way to install a local printer is by using PrintUI.dll by means of INF and by following the steps in the article that is listed in the "References" section. If you use this method to install a local printer that uses a custom print processor, the printer processor is not selected in the printer Properties dialog box even though the new print processor is installed. You may experience the following symptoms:
- If you perform a new installation, you always receive the Winprint.dll print processor.
- If you replace an existing driver, the selection for the previous print processor is retained.
Note This problem does not occur if you use the Add Printer Wizard to install the printer.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform -------------------------------------------------------------------- 14-Mar-2003 17:25 5.1.2600.1186 248,832 Ntprint.dll IA-64 14-Mar-2003 17:25 5.1.2600.1186 1,256,448 Printui.dll IA-64 14-Mar-2003 16:35 5.1.2600.1186 80,896 Wntprint.dll x86 14-Mar-2003 16:36 5.1.2600.1186 529,920 Wprintui.dll x86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
REFERENCES
For more information about how to use PrintUI.dll, click the following article number to view the article in the Microsoft Knowledge Base:
189105 How to add printers with no user interaction in Windows
Keywords: kbtshoot kbbug kbfix kbqfe kbwinxpsp2fix kbwinxppresp2fix kbhotfixserver KB814121
