Article ID: 814120
Article Last Modified on 11/2/2005
APPLIES TO
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 1
For a Microsoft Windows XP version of this article, see 814121.
SYMPTOMS
One way to install a local printer is by using PrintUI.dll by means of INF and the steps listed in the article in the "References" section. If you use this method to install a local printer that uses a custom print processor, although the new print processor is installed, it is not selected in the printer Properties:
- If you do a new installation, you always get the Winprint.dll print processor.
- If you replace an existing driver, the selection for the previous print processor is retained.
Note This problem does not occur if you use the Add Printer Wizard to install the printer.
CAUSE
This problem occurs because of a bug in the Printui.dll file.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack
Hotfix information
File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------- 19-Mar-2003 21:45 5.0.2195.6685 66,320 Ntprint.dll 19-Mar-2003 21:45 5.0.2195.6685 381,712 Printui.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows 2000 Service Pack 4.
MORE INFORMATION
For more information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server product
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
REFERENCES
For more information about the Printui.dll file, click the following article number to view the article in the Microsoft Knowledge Base:
189105 How to add printers with no user interaction in Windows
Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbhotfixserver KB814120
