Article ID: 812866
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
- Microsoft Exchange 2000 Enterprise Server
SYMPTOMS
When the Message Journaling feature is enabled in Microsoft Exchange 2000 Server and you compose an e-mail message where the display names of the recipients in the Bcc box of the message contain double-byte character set (DBCS) characters, the DBCS characters may be displayed incorrectly in the copy of the message that is stored in the journaling mailbox. The DBCS characters are displayed as garbage characters.
CAUSE
This problem occurs because the mailbox store driver uses the incorrect code page to convert the DBCS characters in the Bcc box to Unicode format. The mailbox store driver incorrectly uses the ANSI code page, instead of using the UTF8 code page.
RESOLUTION
Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Microsoft Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------- 06-Feb-2003 20:15 6.0.6414.0 131,072 Drviis.dll 06-Feb-2003 20:22 6.0.6414.0 303,104 Exsmtp.dll 06-Feb-2003 20:11 6.0.6414.0 94,208 Peexch50.dll 06-Feb-2003 20:13 6.0.6414.0 393,216 Phatcat.dll
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to Obtain the Latest Exchange 2000 Server Service Pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about the Message Journaling feature in Exchange 2000 Server, click the following article numbers to view the articles in the Microsoft Knowledge Base:
261173 XADM: How to Enable the "Message Journaling" Function for an Exchange 2000 Mailbox Store
810999 XADM: Bcc Information Is Lost for Journaled Messages in Exchange 2000
Additional query words: kbExchange2000preSP4septbarFix
Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB812866
