Knowledge Base

The mouse and the keyboard may not be detected when you install the Wireless Optical Desktop for Bluetooth or the Wireless Entertainment Desktop 7000

Article ID: 811805

Article Last Modified on 3/7/2007

APPLIES TO

Microsoft Wireless Entertainment Desktop 7000
Microsoft Wireless IntelliMouse Explorer for Bluetooth
Microsoft Wireless Laser Mouse 8000
Microsoft Wireless Optical Desktop for Bluetooth
Microsoft Wireless Notebook Presenter Mouse 8000

Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

When you install the Microsoft Wireless Optical Desktop for Bluetooth or the Microsoft Wireless Entertainment Desktop 7000, the mouse and the keyboard may not be detected. Additionally, you may receive the following error message:

Could not discover a Bluetooth device. Make sure it is turned on and that you have followed the manufacturer's documentation.

CAUSE

This issue may occur if the following conditions are true:

There was a problem enumerating or installing the Microsoft Bluetooth Transceiver. The Bluetooth Transceiver is the Bluetooth device that plugs into the USB port.
You do not have Microsoft Windows XP Service Pack 1 (SP1) installed. Microsoft Bluetooth is supported only by Windows XP SP1.
There was a problem with the Bluetooth Stack.
Microsoft IntelliType Pro 2.3 and Microsoft IntelliPoint 4.9 were not installed or there is a problem with one of these devices.

Note IntelliType Pro 2.3 must be installed for the Microsoft Bluetooth keyboard to work correctly.

IntelliPoint 4.9 must be installed for the Microsoft Bluetooth mouse to work correctly.

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To resolve this issue, remove the Bluetooth components, and then install the Wireless Optical Desktop for Bluetooth. To do this, follow these steps:

Unplug the transceiver.
Remove IntelliPoint version 4.9 and IntelliType Pro version 2.3. To do this, follow these steps:
1. Use the appropriate method:
  - In Windows Vista, open the "Programs and Features" item in Control Panel. To do this, click Start, type appwiz.cpl in the Start Search box, and then press ENTER.
  - In Windows XP, open the "Add or Remove Programs" item in Control Panel. To do this, click Start, click Run, type appwiz.cpl, and then click OK.
2. Follow the instructions that appear on the screen to remove the software, and then restart the computer.
Remove Windows XP Hotfix (SP2) for Bluetooth Wireless Devices. To do this, follow these steps:
1. Click Start, click Run, type appwiz.cpl, and then click OK.
2. Follow the directions that appear on the screen to remove the software, and then restart the computer.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

323183 Availability of Windows XP Service Pack 1 Support for Bluetooth Wireless Devices
Start Registry Editor. To do this, use the appropriate method:
- In Windows Vista, click Start, type regedit in the Start Search box, and then press ENTER.
  
  If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
- In Windows XP, click Start, click Run, type regedit, and then click OK.
To delete certain registry keys, you must change the permissions. To do this, right-click the key, click Permissions, and then click Allow Full control for the user EVERYONE.

Delete the following registry keys:
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\BTH
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\BTHENUM
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\Vid_045e... All where the DeviceDesc on the first sub-folder mentions Microsoft Bluetooth.
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{E0CBF06C-CD8B-4647-BB8A-263B43F0F974}
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}\<NNNN> where <NNNN> is a set of four numbers and the DeviceDesc lists "Microsoft Wireless IntelliMouse Explorer for Bluetooth (IntelliPoint)")
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}\<NNNN> where <NNNN> is a set of four numbers and the DeviceDesc lists "Microsoft Wireless Optical Desktop for Bluetooth Keyboard")
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002bE10318}\<NNNN> where <NNNN> is a set of four numbers and the DeviceDesc lists "Bluetooth Device (RFCOMM Protocol TDI)")
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BthEnum
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BthServ
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BTHUSB
  
  Note You must leave the following registry key. You cannot delete this registry key because you cannot change the permissions for the "CREATOR OWNER" account. The "CREATOR OWNER" account has this registry locked.
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BTHPORT
Restart the computer in a clean-boot state. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

310560 How to troubleshoot by using the System Configuration utility in Windows XP
Reinstall the Bluetooth stack. To do this, follow these steps:
1. Put the Wireless Optical Desktop for Bluetooth CD in your CD or DVD drive, and then double-click My Computer.
2. Right-click the CD or DVD drive, and then click Explore.
3. Open the Prereq\BthStack\Enu folder.
4. Double-click the Q323183_wxp_sp2_x86_enu.exe file.
When the computer is in a clean-boot state, install the Wireless Optical Desktop for Bluetooth, IntelliPoint, and IntelliType software.
Plug in your transceiver, restart the computer to the standard startup state, and then make sure that you have Bluetooth functionality.

MORE INFORMATION

For more information about Windows XP Service Pack 1 Support for Bluetooth Wireless, click the following article number to view the article in the Microsoft Knowledge Base:

323183 Availability of Windows XP Service Pack 1 Support for Bluetooth Wireless Devices

To resolve this issue, follow the steps in the appropriate section.

The computer is connected to the Internet

View the "Troubleshoot problems with Bluetooth enabled devices" topic on the following Windows Online Help and Support Web site:

http://windowshelp.microsoft.com/Windows/en-US/Help/11a74104-645d-40d4-b933-bde5d15537bb1033.mspx

The computer is not connected to the Internet

View the "Troubleshoot problems with Bluetooth enabled devices" topic in Windows Help and Support on the computer's hard disk by following these steps:

Click Start, and then click Help and Support.
In the Search Help box or in the Search online Help box, type Troubleshoot problems with Bluetooth enabled devices, and then click Search Help.
In the list of topics, click Troubleshoot problems with Bluetooth enabled devices.
Click the link that best describes the problem that you are experiencing.
Follow the suggestions to troubleshoot the problem that you are experiencing.

Keywords: kbprb KB811805

Microsoft KB Archive/811805

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