Article ID: 811459
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft Visio 2002 Professional SR-1
- Microsoft Visio 2002 Standard SR-1, when used with:
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
SYMPTOMS
When you try to save your Visio drawing to an offline folder, you may receive the following error message after you click Save in the Save As dialog box:
Therefore, you cannot make your drawing available offline.
CAUSE
This problem may occur if you are using Visio 2002 Service Release 1 (SR-1) on a Windows 2000-based computer, and you create and save a new drawing to an offline folder when your computer is not connected to the network. In this scenario, the drawing is not saved correctly to the offline folder.
RESOLUTION
Service pack information
This problem is corrected in Microsfot Visio 2002 Service Pack 2.
Hotfix information
To resolve this problem, obtain the latest service pack for Microsoft Visio 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
867749 How to obtain the latest Visio 2002 service pack
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Visio 2002 Public Update that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------------ 12-Dec-2002 20:08 5.0.2809.2400 2,864,384 811459.exe
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table:
Date Time Version Size File name ---------------------------------------------------------- 21-Nov-2002 20:42 10.0.3521.4 68,808 Visio.exe 21-Nov-2002 20:42 10.0.3521.4 6,347,984 Vislib.dll 21-Nov-2002 20:42 10.0.3521.4 646,296 Visres.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Visio 2002 Service Pack 2.
MORE INFORMATION
For additional information about troubleshooting offline files in Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:
303339 Error message when you save files to an Offline Folder
Keywords: kbhotfixserver kbqfe kbqfe kbvisio2002presp2fix kberrmsg kbfix kbbug KB811459
