Knowledge Base

Error Message When You Save Files to an Offline Folder

Article ID: 303339

Article Last Modified on 2/22/2007

APPLIES TO

Microsoft Windows 2000 Service Pack 1
Microsoft Windows 2000 Service Pack 2
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Service Pack 1
Microsoft Windows 2000 Service Pack 2

This article was previously published under Q303339

SYMPTOMS

When you save a new file in an offline folder (with client-side caching), you may receive the following error message:

An error occurred while reconnecting (drive letter) to \\computer name\\share name
Microsoft Windows Network: The local device name is already in use.
This connection has not been restored.

Note that the file is saved and this error message is incorrect.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date        Time     Version        Size     File name
   -------------------------------------------------------
   08/02/2001  03:39PM  5.0.2195.4038  370,224  Mrxsmb.sys
   08/02/2001  02:57PM  5.0.2195.4031  131,792  Rdbss.sys

NOTE: Install this fix on the client, not the server.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: kbShell folders, saving

Keywords: kberrmsg kbbug kbfix kbshell kbwin2000presp3fix kbqfe kbwin2000sp3fix kbnetwork kbhotfixserver KB303339

Microsoft KB Archive/303339

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