Microsoft KB Archive/321637

Knowledge Base

When you use a Creative Labs SoundBlaster 16 Joystick with a game port in Windows XP, you receive a "serious error" or a "STOP: 0x0000007E" error message

Article ID: 321637

Article Last Modified on 11/7/2007

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APPLIES TO

• Microsoft Windows XP Home Edition
• Microsoft Windows XP Professional

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This article was previously published under Q321637

SYMPTOMS

Consider the following scenario. You are using a Creative Labs SoundBlaster 16 Joystick with a game port. The joystick uses the driver that is included with Windows XP. In this scenario, you may experience one or more of the following symptoms:

• Your computer automatically restarts.

• After you log on, you receive the following error message:

  Microsoft Windows
  The system has recovered from a serious error.
  A log of this error has been created.
  Please tell Microsoft about this problem.
  We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.
  To see what data this error report contains, click here.

  If the error message still appears and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. Then, you see error signature information that resembles the following:

  BCCode : 1000007E   BCP1 : C0000005   BCP2 : FC5CCAF3   BCP3 : FC90F8C0   BCP4 : FC90F5C0   OSVer : 5_1_2600   SP : 0_0   Product : 256_1

• You receive the following Stop error message on a blue screen:

  A problem has been detected and Windows has been shut down to prevent damage to your computer.
  Technical information:
  
  

  • • • STOP: 0x0000007E (0xC0000005, 0xFC5CCAF3, 0xFC90F8C0, 0xFC90F5C0)
        

  SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Notes

• The results of a Stop error message vary according to the computer's system failure settings.
• The four parameters that are in the error signature information (BCPx), and inside the parentheses of the technical information for the Stop error message can vary according to the computer's configuration.

WORKAROUND

To work around this problem, remove the Creative Labs SoundBlaster joystick from Device Manager and use another game controller (such as a USB game controller) in Windows XP. You may also be able to temporarily work around this problem by reinstalling the Creative SoundBlaster Live Value device driver in safe mode. To do this, follow these steps:

1. Start your computer, and then press and hold down F8 until the Windows Advanced Options menu appears.
2. Use the UP ARROW and the DOWN ARROW keys to select Safe Mode, and then press ENTER.
   
   For more information about the safe mode boot options in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

   315222 A description of the Safe Mode boot options in Windows XP

3. From the Please select the operating system to start prompt, select the installation that you want. To do this, use the UP ARROW and the DOWN ARROW keys, and then press ENTER.
4. Log on as Administrator or by using an account that has administrative rights.
5. Click Yes in the "Windows is running in safe mode" window.
6. Click Start, right-click My Computer, and then click Properties.
7. In the System Properties dialog box, click the Hardware tab, and then click Device Manager.
8. In Device Manager, expand the Sound, video and game controllers node.
9. Right-click the Creative SoundBlaster Live (Value) device, and then click Uninstall.
10. On the Device Manager toolbar, click Action, and then click Scan for hardware changes to reinstall the device with an uncorrupted driver.
11. Restart your computer in Normal mode.

Similar problems and solutions

If you are experiencing the symptoms that are described in this article, and you do not have a Creative Labs SoundBlaster 16 joystick with a game port together with the Ctljystk.sys version 5.1.2501.0 joystick driver, see the following articles to further troubleshoot this error message:

330182 How to troubleshoot a Stop 0x0000007E error in Windows XP

313050 Stop: 0x7E Error occurs in Kbdclass.sys when you try to shut down Windows XP

327863 Stop error 0x7E occurs in Usbhub.sys if USB bandwidth consumption exceeds 100 percent

818966 "STOP: 0x0000007E" error message when you install Windows XP disk image from a Remote Installation Services server

839641 You receive a stop error 0x7E in Pci.sys

888372 You receive a “Stop 0x0000007E” error message after you upgrade to Windows XP Service Pack 2 on a non-Intel-processor-based computer

940322 Error message after you enable the ETW trace log on a computer that is running Windows XP: "0x0000007E (0xC0000005, parameter2, parameter3, parameter4 ) SYSTEM_THREAD_EXCEPTION_NOT_HANDLED"

942237 Error message after you wake a Windows XP-based computer from standby or from hibernation: "Stop 0x0000007E SYSTEM_THREAD_EXCEPTION_NOT_HANDLED"

900485 Error message in Windows XP Service Pack 2: "Stop 0x7E"

926238 You may receive a Stop error message on a Windows XP-based computer that has the ConnectMultiplePorts registry entry configured: "Stop 0x7E"

941021 Error message when you repeatedly restart a Windows Vista-based computer: "Stop 0x0000007E"

930979 You may receive a "Stop 0x0000007E" error message after you enable the BitLocker Drive Encryption feature in Windows Vista

930311 Occasional error message on a portable Windows Vista-based computer that wakes from sleep to perform network-related tasks: "STOP 0x0000007E"

If the articles that are listed in this section do not help you resolve the problem or if you experience symptoms that differ from those that are described in this article, search the Microsoft Knowledge Base for more information. To search the Microsoft Knowledge Base, visit the following Microsoft Web site:

http://support.microsoft.com

Then, type the text of the error message that you receive, or type a description of the problem in the Search Support (KB) field. Additionally, you might want to ask someone for help or contact support. For information about how to do this, visit the following Microsoft Web site:

http://support.microsoft.com/contactus

MORE INFORMATION

For information about how to contact Creative Labs, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional query words: bugcheck bug check 0x7e 7e

Keywords: kbresolve kb3rdparty kbenv kberrmsg kbprb KB321637

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