Article ID: 321339
Article Last Modified on 12/4/2007
APPLIES TO
- Microsoft Office 2000 Standard Edition
- Microsoft Office XP Professional Edition
- Microsoft Office XP Small Business Edition
- Microsoft Office XP Standard Edition
- Microsoft Office XP Standard Edition for Students and Teachers
- Microsoft Office XP Developer Edition
- Microsoft Access 2002 Standard Edition
- Microsoft Excel 2002 Standard Edition
- Microsoft FrontPage 2002 Standard Edition
- Microsoft Outlook 2002 Standard Edition
- Microsoft PowerPoint 2002 Standard Edition
- Microsoft Word 2002 Standard Edition
- Microsoft Works Suite 2006
- Microsoft Works Suite 2005
- Microsoft Works Suite 2004
- Microsoft Works Suite 2003
- Microsoft Works Suite 2002
This article was previously published under Q321339
SYMPTOMS
When you install Microsoft Office 2000, Microsoft Office XP, or Microsoft Works Suite, you may receive one of the following error messages:
Note The only item that varies in these error messages is the file name. This error message can list any of several file names.
CAUSE
You receive one of these error messages when there is a configuration problem with your CD-ROM drive or a problem with the CD-ROM media itself.
RESOLUTION
To test your CD-ROM drive configuration, reduce the drive caching for your CD-ROM drive. For more information about how to reduce CD-ROM drive caching and about how to test the CD-ROM media for quality, click the following article numbers to view the articles in the Microsoft Knowledge Base:
140583 How to configure CD-ROM caching for Windows 95
184410 How to use Msinfo32.exe to optimize CD-ROM cache settings
141368 Poor performance from CD-ROM-based program
158904 CD-ROM benchmark program may not disable read ahead or caching
321641 How to troubleshoot issues with reading CD, CD-R, CD-RW, and DVD discs
218617 How to troubleshoot CD-ROM or DVD-ROM read issues
Additional query words: prb OFFXP
Keywords: kbtshoot kbprb KB321339
