Article ID: 316862
Article Last Modified on 1/31/2007
APPLIES TO
- Microsoft Picture It! Photo 7.0 Premium Edition
- Microsoft Picture It! Photo 7.0 Premium Edition
- Microsoft Picture It! Digital Image Pro 7.0
- Microsoft Picture It! Photo 2002 Premium Edition
- Microsoft Picture It! Photo 2002 Standard Edition
- Microsoft Picture It! Publishing 2002 Gold
- Microsoft Picture It! Publishing 2002 Platinum Edition
- Microsoft Windows XP Professional
This article was previously published under Q316862
SYMPTOMS
When you try to browse the gallery in Picture It!, you may receive an error message similar to the following:
Additionally, you may experience that the submenu flashes briefly. However, the submenu does not remain.
CAUSE
This issue can occur when the User.sbc file is corrupted.
RESOLUTION
To resolve this issue, delete the corrupted file, remove Picture It!, and then reinstall Picture It!. To do this, follow these steps:
NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
Method 1: Rename the User.sbc File
- On a Microsoft Windows 95-based or Windows 98-based computer, click Start, point to Find, and then click Files or Folders.
On a Windows Millennium (Me)-based, Windows 2000-based, or Windows XP-based computer, click Start, click Search, and then click All Files or Folders.
- In the Named line, type user.sbc.
- In the Look In line, click My Computer, and then verify that the "Include Subfolders" option is selected.
- On a Windows 95-based or Windows 98-based computer, click Find Now.
On a Windows Millennium (Me)-based, Windows 2000-based, or Windows XP-based computer, click Search.
- Right-click User.sbc, and then click Rename.
- Type user.old, and then press ENTER.
- Quit the find program, and then try Picture It! again.
If these steps do not work, continue to the next section.
Method 2: Remove and Reinstall Picture It!
- Start Windows Explorer.
- Locate C:\Documents and Settings\
user name\Application Data\Microsoft\Shoebox\User.sbc. - Right-click User.sbc, and then click Delete.
When you receive the confirmation message, click Yes.
- Quit Windows Explorer.
- Start Picture It!
Method 3: Remove and Reinstall Picture It!
- Click Start, and then click Control Panel.
- In Control Panel, double-click Add or Remove Programs.
- In the list of installed programs, click Picture It!, and then click Remove.
- Follow the instructions onscreen to complete the removal process.
- When the removal process is complete, start Windows Explorer.
- Right-click C:\Documents and Settings\
user name\Application Data\Microsoft\Shoebox\User.sbc, and then click Delete.
When you receive the confirmation message, click Yes.
- Insert your Picture It! CD-ROM.
- Click Start, and then click Control Panel.
- Double-click Add or Remove Programs.
- In the right pane, click Add New Programs.
- Click Picture It!, and then click Add.
- When you are prompted to type a folder to install Picture It! in, type a path that is different from the original installation path.
- Follow the instructions that appear to complete the installation process.
MORE INFORMATION
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
315944 PIP: Error Message There Might Not Be Enough Memory When You Click Organize Gallery
284951 PIP 2001: Err Msg: Catalog Database Has Become Corrupted
Additional query words: pip pi pip2002 pip2003
Keywords: kberrmsg kbprb KB316862
