Microsoft KB Archive/284951

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Article ID: 284951

Article Last Modified on 12/28/2004


APPLIES TO

  • Microsoft Picture It! Publishing 2001 Platinum Edition
  • Microsoft Greetings 2001 Standard Edition
  • Microsoft Picture It! Express 2001
  • Microsoft Picture It! Photo 2001 Premium Edition
  • Microsoft Picture It! Photo 2001 Premium Edition
  • Microsoft Picture It! Publishing 2001 Gold Edition
  • Microsoft Picture It! Publishing 2001 Silver Edition


This article was previously published under Q284951

SYMPTOMS

When installing one of the products listed at the beginning of this article, the following error message appears:

Catalog database has become corrupted.

CAUSE

The installation of Gallery may be corrupted.

RESOLUTION

To resolve this error message, remove and reinstall the program. To do this, follow these procedures in the order shown:

Rename the User.sbc File

A corrupted User.sbc file may be causing this error. Renaming the file forces Picture It! to recreate a new one. To rename this file, follow these steps:

  1. Click Start, point to Find, and then click Files or Folders.
  2. In the Named line, type user.sbc.
  3. In the Look In line, select My Computer, and verify the Include Subfolders option is selected.
  4. Click Find Now.
  5. Right-click User.sbc, and then click Rename.
  6. Type user.old, and then press ENTER to save the name.
  7. Exit the find program, and try Picture It! again.

If the above steps do not work, continue to the next section.

Uninstall the Program

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. Double-click the program you want to remove.
  4. Follow the instructions on the screen to uninstall the program.
  5. If you are prompted to restart your computer, do not restart at this time.

Remove Program Folders and Registry Keys

Download and run the Picture It! Publishing 2001 Utility to Remove Program Folders and Registry Keys appropriate to your version of Windows.

Microsoft Windows Millennium Edition, Windows 95, Windows 98

The following file is available for download from the Microsoft Download Center:

[GRAPHIC: Download]Picture It! Publishing 2001 Utility to Remove Program Folders and Registry Keys (95/98/ME)


Microsoft Windows 2000

The following file is available for download from the Microsoft Download Center:

[GRAPHIC: Download]Picture It! Publishing 2001 Utility to Remove Program Folders and Registry Keys


For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services


Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. Important If you installed Picture It! Publishing that ships in the Microsoft Works Suite 2000 or Microsoft Works Suite 2001 package, perform the following steps to prevent a licensing agreement error message:

  1. Right-click Start, and then click Explore.
  2. Click to expand the Program Files folder.
  3. Click to expand the WorksBkUp folder.
  4. Click to select the Works Shared folder.
  5. On the Edit menu, click Copy.
  6. Click to expand the Common Files folder.
  7. Click to select the Microsoft Shared folder.
  8. On the Edit menu, click Paste.
  9. Click No to All to overwrite existing files and folders.
  10. Close Windows Explorer.

Copy the Redist Folder to the Desktop

Important:

  • Use this procedure only if you are running Windows 95 or Windows 98.
  • If you are running Microsoft Windows Millennium Edition (ME), skip to the "Clean Boot Your Computer" section of this article.
  • If you are running Windows 2000, download and install the latest Service Pack, and then skip to the "Reinstall the Program" section of this article. For additional information about the latest service pack for Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:

    260910 How to Obtain the Latest Windows 2000 Service Pack

Windows 95 or Windows 98

  1. Insert the program installation disc into your CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key when you insert the disc to prevent the program from starting automatically.
  2. Click Start, and then click Run.
  3. In the Open box, type <cd rom>:\PIP where <cd rom> is the drive letter of your CD-ROM or DVD-ROM drive.
  4. Right-click the Redist folder, and then click Copy.
  5. Right-click an empty area on the desktop, and then click Paste.

    NOTE: This procedure copies the contents of the Redist folder. This folder contains the following folders:

    IE
    MDAC
    DCOM
    PLUS98 (You will not need this folder; you can delete it if you want.)

  6. Close the PIP dialog box.

Restart Windows in Safe Mode

  1. Click Start, and then click Shutdown.
  2. Select Restart, and then click OK.
  3. Do either of the following:
    • If you are using Microsoft Windows 95, as soon as you see the Starting Windows 95 message, press F5.
    • If you are using Microsoft Windows 98, press and hold down the SHIFT key as soon as the POST (Power on Self Test) has completed.
  4. When Windows is finished starting, close the message about Safe Mode.

Install DCOM (Windows 95 Only)

Note You must install DCOM95 before installing MDAC.

  1. On the desktop, double-click the Redist folder. Double-click DCOM.
  2. Double-click the Dcom95.exe file.
  3. Follow the prompts to install DCOM95.
  4. Restart the computer in Safe Mode.

Install MDAC

Note You must install DCOM95 before installing MDAC and restart Windows in Safe Mode before performing this procedure.

  1. On the desktop, double-click the Redist folder. Double-click MDAC.
  2. Double-click the Mdac_typ.exe file.
  3. Follow the prompts to install MDAC.
  4. Restart the computer in Safe Mode.

For more information on MDAC, see the "More Information" section of this article.

Install Internet Explorer

Note Start your computer in Safe Mode before performing this procedure.

  1. On the desktop, double-click the Redist folder. Double-click IE.
  2. Double-click the Ie5setup.exe file.
  3. Select I accept the agreement, and then click Next.
  4. Click Install Minimal, or customize your browser, and then click Next.
  5. Locate the box in which Minimal is selected. Click Full. Click Next.
  6. If necessary, click Reinstall all components, and then click OK.
  7. Click Finish.

Clean Boot Your Computer

To clean boot your computer, use the appropriate method for your version of Windows.

Windows ME

For additional information about how to perform a clean boot, click the article number below to view the article in the Microsoft Knowledge Base:

267288 How to Perform a Clean Boot in Windows Millennium Edition


Windows 98

Run the System Configuration Utility (Msconfig.exe) to perform a clean boot. To do this, follow these steps:

  1. Click Start, and then click Run.
  2. In the Open box, type msconfig, and then click OK.
  3. Click the General tab. Click Selective Startup, and then click to clear the following check boxes:


    • Process Config.sys File
    • Process Autoexec.bat File
    • Process Winstart.bat File (if available)
    • Process Win.ini File
    • Load Startup Group Items
  2. Click OK. When you are prompted to restart the computer, do so.

For additional information about how to clean boot Windows 98, click the article number below to view the article in the Microsoft Knowledge Base:

192926 How to Perform Clean-Boot Troubleshooting for Windows 98


NOTE: To restore your original startup configuration, rerun the System Configuration Utility (Msconfig.exe), click the General tab, and then click Normal Startup.

Windows 95

  1. Restart the computer. When you see the "Starting Windows 95" message, press the F8 key. From the Startup menu, select Command Prompt Only.
  2. At the command prompt, type win, and then press ENTER. Press and hold down the SHIFT key until the Windows startup sequence is completed.
  3. Disable any anti-virus or disk tool programs that are installed on the computer.


For information about how to disable these programs, see the printed or online documentation for the program.

  1. Quit all running programs except Explorer and Systray. To do this, press CTRL+ALT+DELETE, click the program that you want to quit, and then click End Task.


If you receive a message stating that the program is busy or not responding, click End Task again.

  1. Repeat step 4 to quit all programs except Explorer and Systray.

For additional information about how to clean boot Windows 95, click the article number below to view the article in the Microsoft Knowledge Base:

177604 Multimedia: Troubleshooting Using Clean Boot of Windows 95


NOTE: To restore your original Startup options, restart the computer normally, and then enable any anti-virus or disk tool programs installed on the computer. For information about how to enable these programs, see the printed or online documentation for the program.

Reinstall the Program

Insert the first disc into your CD-ROM or DVD-ROM drive. If Setup starts automatically, follow the instructions on the screen to install the program.

NOTE: Do not use Minimal installation options.

If Setup does not start automatically, follow these steps:

  1. Click Start, and then click Run.
  2. In the Open box, type the following:

    cd-rom:\pip\setup.exe

    where cd-rom is the drive letter of your CD-ROM or DVD-ROM drive.
  3. Click OK.
  4. Follow the prompts on your screen.

Microsoft recommends that you use a "Typical" or "Full" installation option to prevent usage issues after you install Greetings or Picture It! If you use the "Minimal" installation option, the clip art may be listed but represented by a standard icon rather than a thumbnail image. To gain access to the clip art, right-click the standard icon and insert the appropriate CD-ROM.

MORE INFORMATION

Important If you installed Picture It! Publishing that ships in the Microsoft Works Suite 2000 or Microsoft Works Suite 2001 package, perform the following steps to prevent a licensing agreement error message:

  1. Right-click Start, and then click Explore.
  2. Expand the Program Files folder.
  3. Expand the WorksBkUp folder.
  4. Click to select the Works Shared folder.
  5. On the Edit menu, click Copy.
  6. Expand the Common Files folder.
  7. Select the Microsoft Shared folder.
  8. On the Edit menu, click Paste.
  9. Click No to All to overwrite existing files and folders.
  10. Close Windows Explorer.

If you are running Windows ME, and the procedure in the Resolution section does not fix this issue, you may need to restore your operating system.

For additional information about restoring Windows ME, click the article numbers below to view the articles in the Microsoft Knowledge Base:

267951 Description of the System Restore Utility in Windows ME


277648 How to Install Windows Millennium Edition in a New Folder


MDAC

Note For Windows XP and Windows 2000, make sure that the latest service pack is installed, and then visit the following Microsoft Web site to see if you have the newest version of MDAC:

http://msdn.microsoft.com/dataaccess


If the newest version is already installed, you may have to perform a reinstallation or in-place upgrade of Windows, and then reinstall the latest service pack. For additional information about installing service packs, click the following article numbers to view the articles in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack


260910 How to Obtain the Latest Windows 2000 Service



Additional query words: pip, pip2001, pip 2001, catalog, database, corrupt, shoebox, become

Keywords: kbdownload kbgraphxlinkcritical kbprb KB284951



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