Article ID: 294159
Article Last Modified on 7/17/2006
APPLIES TO
- Microsoft Small Business Server 2000 Standard Edition
This article was previously published under Q294159
SYMPTOMS
When you upgrade from Microsoft Small Business Server (SBS) 4.5 to Microsoft Small Business Server 2000, Setup stops responding during the Exchange portion, and you receive the following error message:
In the Component Messages screen of the SBS 2000 Setup Wizard, you see the following components with a red letter "x" next to them:
- Microsoft Exchange Messaging and Collaboration Services
- Microsoft Exchange Domain Preparation
- Microsoft Exchange Forest Preparation
The existing Exchange 5.5 installation is left in a damaged state. The Microsoft Exchange Directory service does not start when you attempt to start it, and the following events are logged in the Event Viewer Application Log:
CAUSE
This problem may occur if you renamed the Exchange 5.5 service account to something other than the default value of "Administrator." This causes Setup to send incorrect parameters to the Exchange 2000 portion of the integrated setup, which results in the inability to successfully upgrade the Exchange 2000 Server component.
RESOLUTION
To resolve this problem and successfully upgrade your Exchange Server 5.5 installation:
- Make a backup copy of the \Exchsrvr\Mdbdata folder.
Note: If you previously ran Exchange Performance Optimizer, there may be multiple \Exchsrvr\Mdbdata folders on different partitions. - Rename your administrator account back to:
Administrator
- Manually uninstall Exchange Server 5.5.For additional information about how to do this, click the article number below to view the article in the Microsoft Knowledge Base:
259158 XADM: How to Manually Remove Exchange Server 5.5 Completely
- Verify that no settings are left behind from the unsuccessful Exchange 2000 Server upgrade.For additional information about how to do this, click the article number below to view the article in the Microsoft Knowledge Base:
260378 XADM: How to Manually Remove an Exchange 2000 Installation
- Reinstall Exchange Server 5.5 from CD 3 of the SBS 4.5 media. Be sure to use the same Organization and Site names as your original installation. When you are prompted for the service account, click the Administrator account that you renamed in step 2.
- Reapply your Exchange 5.5 service pack to make the new Exchange installation the same service pack level as your earlier installation.
- If you have an online backup of your Exchange 5.5 installation, restore from the tape at this point. If you do not have a tape backup, perform an offline backup restore by using the method documented in the following article in the Microsoft Knowledge Base:
272570 XADM: Disaster Recovery of Information Store on Exchange Server
- After you have restored the Exchange 5.5 data, rename the mailbox for the administrator account back to Administrator.
- Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
- Click Microsoft Small Business Server 2000, and then click Change/Remove.
- Follow the prompts in the SBS 2000 Setup Wizard until you come to the Component Selection screen. Verify that the action for Microsoft Exchange 2000 Server is set to Upgrade, and then complete the wizard.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Additional query words: smallbiz SBS
Keywords: kbbug kberrmsg kbfix kbsetup KB294159
