Microsoft KB Archive/260378

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How to manually remove an Exchange 2000 installation

Article ID: 260378

Article Last Modified on 10/28/2006


  • Microsoft Exchange 2000 Server Standard Edition

This article was previously published under Q260378

Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

For a Microsoft Exchange Server 2003 version of this article, see 833396.

Warning Before you remove a Microsoft Exchange 2000 Server computer from a production environment that has multiple servers in the site, make sure that you know all the roles that are held by the server. Take steps to move those roles to another server before you follow the steps in this article to remove the Exchange server. For example, the server may hold special roles such as site folder server or routing group master, or it could be listed as a bridgehead on a connector such as an SMTP connector or a routing group connector.

If you do not transfer these roles to another server before you remove the Exchange server, you may experience adverse effects including the following:

  • Mail flow may stop if the server is a messaging bridgehead server.
  • Free/busy problems may occur if the server is the site folder server.
  • Mail flow may be adversely affected if the server is the routing group master, because the link state data for the remaining servers in the site is not updated for each other and the link state data for the remaining servers in the site is not updated to other sites.
  • Other adverse effects may occur depending on the role the server holds.

If this Exchange server is the only server in the site, role transfers are not an issue.

For more information about some of the roles held by an Exchange server and how to move them, click the following article number to view the article in the Microsoft Knowledge Base:

307917 How to remove the first Exchange 2000 Server computer from the site


In some situations, you may need to remove Exchange 2000 from a server. The best way to do this is to re-run Setup, and at the Component Selection screen click the Remove option for the installed components.

If this does not work, it may be because there are still mailbox-enabled users. To disconnect this server's mailboxes from their associated users, use the Active Directory User and Computers snap-in to select all users with mailboxes on this server, right-click and select Exchange Tasks, and then click Delete Mailbox. If you are still not able to uninstall using the Setup program, you can uninstall Exchange 2000 manually, as described in the "More Information" section.


Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk. To remove Exchange 2000 completely from a system, it is important to understand other components (apart from the Exchange 2000 services) that are affected by the installation of Exchange 2000. Exchange 2000 depends on the Active Directory services that Microsoft Windows 2000 provides. In addition, protocol support is obtained by extending the capabilities and functionality of the Microsoft Internet Information Services (IIS).

The following is a list of the Exchange 2000 services (and their corresponding registry locations) that are installed during a typical Exchange 2000 installation.

Microsoft Exchange Directory Service to Metabase
Microsoft Exchange Event
Microsoft Exchange IMAP4
Microsoft Exchange Information Store
Microsoft Exchange Management
Microsoft Exchange Message Transfer Agent Stacks
Microsoft Exchange POP3
Microsoft Exchange Routing Engine
Microsoft Exchange Site Replication Service
Microsoft Exchange System Attendant

There are additional modifications and additions made in the registry during a typical installation. These entries will need to be removed also.

  1. Stop and disable all Microsoft Exchange services on the server, and then delete the following registry keys:


    Note This key will not exist on an Exchange 2000 SP2 installation.


    Microsoft Exchange Directory Service to Metabase

    Microsoft Exchange Event

    Microsoft Exchange IMAP4

    Microsoft Exchange Information Store

    Microsoft Exchange Management

    Microsoft Exchange Message Transfer Agent Stacks

    Microsoft Exchange POP3

    Microsoft Exchange Publish Free/Busy HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeFBPublish

    Microsoft Exchange Routing Engine

    Microsoft Exchange Site Replication Service

    Microsoft Exchange System Attendant

    If there is a Notes connector or a GroupWise connector installed on the server that is running Exchange 2000 Server, remove the related registry entries in HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services:

    • Anything that starts with LME-
    • Anything that starts with SERVERNAME-LME

    If Microsoft Office 2003, Office XP, or Microsoft Windows SharePoint Service is not installed, remove the related registry entries in HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services:

  2. Remove the Internet Information Server component and remove the Metabase.bin file from the sysroot\system32\inetsrv folder.

    Important You must remove only the Internet Information Server component and not the Common Files. If you remove the Common Files, you also remove the Cluster service. If you remove the Cluster service, you must reinstall it. The Windows Component Wizard may have already removed the Internet Information Server component and the Metabase.bin file.
  3. Restart the server.
  4. Rename the Exchsrvr folder structures on all drives. For example, rename C:\Program files\Exchsrvr to C:\Program files\Exchsrvrold.

    Rename the Drive:\Program Files\Microsoft Integration\Microsoft Exchange 2000 folder. For example, rename Drive:\Program Files\Microsoft Integration\Microsoft Exchange 2000 to Drive:\Program Files\Microsoft Integration\Microsoft Exchange 2000 Old.
  5. Reinstall the Internet Information Server component making sure to include Simple Mail Transfer Protocol (SMTP) and Network News Transport Protocol.
  6. If you installed the Exchange 2000 server into an existing Exchange 5.5 site, you will need to delete the Exchange 2000 server object from the Exchange 5.5 Admin program if it is present.

    Note You may need to remove Active Directory objects associated with the removed server.

To remove the server from Active Directory, start Exchange System Manager and select the server object. Right-click the object, click All Tasks, and then click Remove Server. This will remove all references to the server in Active Directory, and remove the mailbox-enabling attributes from all Active Directory users with mailboxes on the removed server.

Warning If you use the Active Directory Sites and Services console, the Active Directory Services Interface Edit snap-in, the Lightweight Directory Protocol utility, or any other Lightweight Directory Access Protocol (LDAP) version 3 client and incorrectly modify the attributes of Active Directory objects, you can cause serious issues that may require you to reinstall Microsoft Windows 2000 Server and/or Microsoft Exchange 2000 Server throughout your entire organization. Microsoft cannot guarantee that the issues that result from the incorrect modification of Active Directory object attributes can be solved. Modify these attributes at your own risk.

If you are unable to install or run Exchange System Manager, you may also manually remove enough of the server attributes to allow a successful reinstallation attempt by using the following method. This method does not perform cleanups of references to the server object outside the server's own container. Use of this method is discouraged unless you intend to immediately reinstall the server into the same administrative group, because it may require manually removing or editing many attributes on objects throughout Active Directory.

Note You can remove the entire Microsoft Exchange 2000 organization from Active Directory by deleting the Microsoft Exchange object. When you delete this object, you may be forced to reinstall all Microsoft Exchange servers in your enterprise. If you intend to remove Exchange entirely from your enterprise, you should also open the Active Directory Users and Computers management console, and remove the Microsoft Exchange System Objects container. For more information about how this can be done using Active Directory Sites and Services, click the following article number to view the article in the Microsoft Knowledge Base:

279749 ForestPrep does not work with error message: An invalid ADSI pathname was passed 80005000

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

273478 How to completely remove Exchange 2000 or Exchange 2003 from Active Directory

Additional query words: XADM x2ksetup x2kgentop manual completely

Keywords: kbinfo KB260378