Article ID: 290971
Article Last Modified on 7/27/2006
APPLIES TO
- Microsoft Word 2002 Standard Edition
This article was previously published under Q290971
SYMPTOMS
When you use the Fax Wizard in Microsoft Word, Microsoft Fax is unavailable (dimmed).
NOTE: To start the Fax Wizard, click New on the File menu. In the New Documents task pane, click General Templates. In the Templates dialog box, click the Letters & Faxes tab, click the Fax Wizard template, and then click OK.
WORKAROUND
To work around this issue, you need to select the fax software that is installed on your system. To select your fax software, click to select A different fax program which is installed on this system in the Fax Software dialog box of the Fax Wizard. Then, do one of the following:
- In the Which of the following is your fax program list, click Microsoft Fax.
-or-
- Click the Other button. In the Print Setup dialog box, select Microsoft Fax, click Set as Default Printer, and then click Close.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
235713 How to Reinstall Microsoft Fax and Windows Messaging
187549 Microsoft Fax Does Not Appear in Add/Remove Programs
Keywords: kbbug kbnofix KB290971
