PSS ID Number: 224432
Article Last Modified on 11/25/2003
The information in this article applies to:
- Microsoft Excel 2000
- Microsoft Access 2000
- Microsoft FrontPage 2000
- Microsoft Outlook 2000
- Microsoft PowerPoint 2000
- Microsoft Word 2000
- Microsoft Publisher 2000
This article was previously published under Q224432
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you start one of the Microsoft Office programs, the program unexpectedly quits immediately after it starts.
CAUSE
This problem occurs when you do all of the following:
- You have the Beta 2 version (build 2221B) of Office installed. -and-
- You install the released version of Office without first removing the Beta 2 version. -and-
- You click Continue to the following error message during the installation:
This problem may also occur if the ProductID string value in the following registry key is present, but the value data is empty (appears as "" in the Data column):
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{GUID}
{GUID} in the preceding registry key is actually a 32-character string that varies according to the version of Office 2000 that you installed. For example, the {GUID} for Office Premium is:
{00000409-78E1-11D2-B60F-006097C998E7}
For additional causes and resolutions for this error message, click the article numbers below to view the articles in the Microsoft Knowledge Base:
236592 OFF2000: Error Messages Starting Office Program, or Program Immediately Quits on Windows NT 4.0 or Windows 2000
255503 OFF2000: Program Quits After Starting When SR-1/SR-1a Is Applied
267968 OFF2000: Program Quits After You Update from SR-1/SR-1a Administrative Installation
RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To successfully install the released version of Office, remove the Beta 2 version of Office by following these steps:
- Click Start, point to Settings, and click Control Panel. Double-click the Add/Remove Programs icon in the Control Panel.
- Click to select Microsoft Office 2000 Premium Edition in the list, and click Add/Remove.
- In the Microsoft Office 2000 Maintenance Mode dialog box, click Remove Office.
- If you are prompted to restart Windows, do so.
If the ProductID value in the registry key is empty, follow these steps:
- On the Start menu, click Run.
- In the Open box, type Regedit, and then click OK.
- Find the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall
If you find only one subkey that has a 32 character {GUID}, select that subkey and go to Step 4.
If you have more than one subkey that has a 32 character {GUID}, select each one until you find the one whose DisplayName value matches your version of Office.
- For the selected {GUID} subkey, select the ProductID string value.
- On the Edit menu, click Rename.
- Type OldProductID and press Enter.
- On the Registry menu, click Exit.
- Start any one of the Office programs.
- When the Microsoft Office 2000 User Information dialog box appears, type your CD Key. Follow the instructions on your screen.
STATUS
This problem was corrected in the released version of Microsoft Office 2000.
Additional query words: OFF2000 shut down disappear crash closes unexpected unexpectedly quits finishes application app applications apps quit launch start starting launching quitting closing close
Keywords: kbbug kbfix kbsetup KB224432
Technology: kbAccess2000 kbAccess2000Search kbAccessSearch kbExcel2000 kbExcel2000Search kbExcelSearch kbExcelWinSearch kbFrontPage2000Search kbFrontPageSearch kbOutlook2000Search kbOutlookSearch kbPowerPt2000 kbPowerPt2000Search kbPowerPtSearch kbPublisher2000 kbPublisher2000Search kbPublisherSearch kbWord2000 kbWord2000Search kbWordSearch kbZNotKeyword2 kbZNotKeyword3 kbZNotKeyword5
