Knowledge Base

You receive a "required registry information is missing" error message, or a program immediately quits after starting in Office 2000 on Windows XP, Windows NT 4.0, or Windows 2000

Article ID: 236592

Article Last Modified on 12/14/2007

APPLIES TO

Microsoft Access 2000 Standard Edition
Microsoft Excel 2000 Standard Edition
Microsoft FrontPage 2000 Standard Edition
Microsoft Outlook 2000 Standard Edition
Microsoft PowerPoint 2000 Standard Edition
Microsoft Publisher 2000 Standard Edition
Microsoft Word 2000 Standard Edition
Microsoft Windows 2000 Standard Edition
Microsoft Windows NT 4.0
Microsoft Windows XP Professional
Microsoft Office 2000 Premium Edition
Microsoft Office 2000 Professional Edition
Microsoft Office 2000 Standard Edition
Microsoft Office 2000 Small Business Edition
Microsoft Office 2000 Developer Edition

This article was previously published under Q236592

For a Microsoft Office XP version of this article, see 290231.

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows XP and Windows Vista

SYMPTOMS

When you start one of the Microsoft Office 2000 programs on a computer that is running Microsoft Windows XP, Microsoft Windows NT, or Microsoft Windows 2000, you may experience one of the following symptoms:

The program starts and then immediately quits.

Note The Office Registration Wizard may prompt you to register and then the Office program will immediately quit when you click Finish.
The Registration Wizard appears each time you start an Office program.
You receive one of the following error messages and the program immediately quits:

Required registry information is missing and this application cannot run. Please rerun setup to correct this problem.

Cannot start Microsoft Outlook. Outlook cannot be configured because Administrator privileges are required for you to install some types of software on this computer. Before you can use Outlook, you must either log on to your computer as an Administrator and finish configuring Outlook, or ask your System Administrator to configure Outlook e-mail support for you.

Error 1402. Could not open key:
SOFTWARE\Microsoft\Office\9.0\Access\Jet\4.0\ISAM Formats\MicrosoftllS. Verify that you have sufficient access to that key, or contact your support personnel.

The Registration wizard cannot run because the system information it requires is either unavailable or incorrect.

CAUSE

This problem can occur on Microsoft Windows XP, Microsoft Windows NT 4.0, or Microsoft Windows 2000, if you set permissions in the Windows registry that prevent the necessary information from being written. The registry key in question is:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office

If the permissions on this key or its subkeys are set so that the Windows Installer cannot update the key, you may experience the problem described in the "Symptoms" section of this article.

RESOLUTION

To resolve the problem, follow these steps.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Quit all Windows programs.
Click Start and then click Run.
In the Open box, type Regedt32.exe and then click OK.
Select the HKEY_LOCAL_MACHINE on Local Machine window.
Locate and select the following key:

\Software\Microsoft\Office
Follow the steps for your version of Windows.

For Microsoft Windows NT 4.0
1. On the Security menu, click Permissions.
  
  If the permissions on this key or its subkeys are set so that the Windows Installer cannot update the key, you may experience the problem described in the "Symptoms" section of this article.
2. The following table lists the default registry permissions on this key.
```
 Name                            Permissions
 ----------------------------------------------
 Creator Owner                   Full Control
 Everyone                        Special Access
 <machine name>\Administrators   Full Control
 System                          Full Control
```
  Note The following items are all turned on for the Special Access permissions for the Everyone group:
  
  Query Value
  Set Value
  Create Subkey
  Enumerate Subkeys
  Notify
  Delete
  Read Control
  
  The permissions that you set for this key and its subkeys vary according to your situation. If you want to confirm whether this is a permissions issue, change your permissions on the Office key to match those above.
  
  Note Make sure that you select the Replace permission on existing subkeys check box.
3. Click OK in the Registry Permissions dialog box.
4. On the Registry menu, click Exit.
5. Start one of the Office programs.
For Microsoft Windows 2000
1. On the Security menu, click Permissions.
  
  If the permissions on this key or its subkeys are set so that the Windows Installer cannot update the key, you may experience the problem described in the "Symptoms" section of this article.
2. Clear the Allow Inheritable permissions from parent to propagate to this object check box.
  
  The following table lists the default registry permissions on this key.
```
 Name                            Permissions
 ----------------------------------------------
 Creator Owner                   Full Control
 Users                           Full Control
 Power Users                     Full Control
 Administrators                  Full Control
 System                          Full Control
```
  The permissions that you set for this key and its subkeys vary according to your situation. If you want to confirm whether this is a permissions issue, change your permissions on the Office key to match those above.
3. In the Permissions for Office dialog box, click Advanced.
4. Select the Reset permissions on all child objects check box, and clear the Allow Inheritable permissions from parent to propagate to this object check box.
5. For any object listed that does not have the Full Control permissions as stated above, select the object, click View/Edit, and then check the missing permissions.
6. When you are prompted to continue, click Remove.
7. Click Apply.
8. Click OK in the Registry Permissions dialog box.
9. On the Registry menu, click Exit.
For Microsoft Windows XP
1. On the Edit menu, click Permissions.
2. Click the registry key for the user who is currently logged on, and ensure that Read and Full Control permissions are both set to Allow.
3. Click the Advanced button, ensure that the user who is currently logged on is selected, that Full Control is listed in the Permissions column, and that This Key and Subkeys is listed in the Apply to column.
4. Click to select the Replace permission entries on all child objects with entries shown here that apply to child objects check box, and clear the Inherit from parent the permission entries that apply to child objects. Include these with entries explicitly defined here check box.
5. Click Apply, and then click Yes when you are prompted to continue.
6. Click OK, and then click OK again.
7. On the Registry menu, click Exit.

MORE INFORMATION

For more information about how to troubleshoot error messages that appear when you run any Microsoft Office program, click the following article number to view the article in the Microsoft Knowledge Base:

200116 Troubleshooting Office programs under Windows NT 4.0

Additional query words: OFF2000 pid pidkey cdkey close closes closing quits win2k win2000 nt4 nt4.0 winnt FP2000 WD2000 system information PPT2000 ACC2000 XL2000 OL2000 PUB2000 PUB2002

Keywords: kbtshoot kbstartprogram kberrmsg kbpending kbprb KB236592

Microsoft KB Archive/236592

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