Knowledge Base

You receive a "This application requires the Windows installer to run. Would you like to install this service now?" error message when you open a file from an installation source for Office 2000

Article ID: 224095

Article Last Modified on 1/24/2007

APPLIES TO

Microsoft Excel 2000 Standard Edition
Microsoft Office 2000 Premium Edition
Microsoft Office 2000 Professional Edition
Microsoft Office 2000 Standard Edition
Microsoft Office 2000 Small Business Edition
Microsoft Office 2000 Developer Edition
Microsoft Access 2000 Standard Edition
Microsoft FrontPage 2000 Standard Edition
Microsoft Outlook 2000 Standard Edition
Microsoft PowerPoint 2000 Standard Edition
Microsoft Word 2000 Standard Edition

This article was previously published under Q224095

For a Microsoft Office XP version of this article, see 290139.

ERROR MESSAGE

When you double-click a file such as Excel.exe from an installation source for Office, you receive the following error message:

This application requires the Windows installer to run. Would you like to install this service now?

If you click Cancel, nothing happens. If you click OK, you receive the following error message:

This application must be installed to run. Please run Setup from the location where you originally installed the application.

The Windows Installer service is installed after you receive the first error message, so if you double-click a file such as Excel.exe again, you only receive the second error message.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSE

The program is not installed by running Setup.

THINGS TO TRY

The Program Is Not Installed By Running Setup

Double-click the Setup.exe file in the root of the installation source to install Office.

MORE INFORMATION

NOTE: If you receive the error message in the "Symptoms" section of this article when you double-click a shortcut, it may be that the shortcut was installed by an edition of Office that is no longer installed on your computer. To test this possibility: double-click the program file (for example, Excel.exe), and see whether you continue to receive the error message.

Additional query words: OFF2000 3329

Keywords: kbtshoot kbsetup kbopenfile kbprb kberrmsg KB224095

Microsoft KB Archive/224095

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