Article ID: 290139
Article Last Modified on 12/4/2007
APPLIES TO
- Microsoft Office XP Professional Edition
- Microsoft Office XP Small Business Edition
- Microsoft Office XP Standard Edition
- Microsoft Office XP Standard Edition for Students and Teachers
- Microsoft Office XP Developer Edition
- Microsoft Access 2002 Standard Edition
- Microsoft Excel 2002 Standard Edition
- Microsoft FrontPage 2002 Standard Edition
- Microsoft Outlook 2002 Standard Edition
- Microsoft PowerPoint 2002 Standard Edition
- Microsoft Word 2002 Standard Edition
This article was previously published under Q290139
SYMPTOMS
When you double-click a file such as Excel.exe from a network administrative installation source for Office XP, you receive the following error message:
If you click Cancel, nothing happens. If you click OK, you receive the following error message:
The Windows Installer service is installed after you receive the first error message, so if you double-click a file such as Excel.exe again, you only receive the second error message.
CAUSE
This error message occurs because the Office program was not installed by running Setup. For example, if you receive the error message in the "Symptoms" section of this article when you double-click a shortcut, it may be that the shortcut was installed by an edition of Office that is no longer installed on your computer. To test this possibility, double-click the program file (for example, Excel.exe), and determine whether you continue to receive the error message.
WORKAROUND
To work around this problem, double-click the Setup.exe file in the root of the installation source to install Office.
NOTE: The Office program files for Office XP are now contained inside a cabinet file on the CD-ROM.
Additional query words: 3329 prb
Keywords: kbstartprogram kbsetup kbtshoot kberrmsg kbnofix kbprb KB290139
