Article ID: 194205
Article Last Modified on 6/27/2007
APPLIES TO
- Microsoft Bookshelf 99 Standard Edition
- Microsoft Encarta Encyclopedia 99 Standard Edition
- Microsoft Encarta Reference Suite 99
- Microsoft Encarta 2006
- Microsoft Encarta Virtual Globe 99
- Microsoft Encarta Encyclopedia 99 Concise Edition
- Microsoft Encarta Encyclopedia 99 Deluxe Edition
This article was previously published under Q194205
SYMPTOMS
After you install one of the programs listed earlier in this article, you may receive the following error message when you attempt to log on to America Online:
CAUSE
This error message can occur if the Msvcrt.dll file installed by one of the programs listed earlier in this article is a different version than the version of the Msvcrt.dll file installed by America Online.
NOTE: The Microsoft Encarta 2000 products ship with the updated version of the Msvcrt.dll file. Therefore, this issue does not occur with the Encarta 2000 products. To obtain the updated version of the Msvcrt.dll file, follow the instructions listed below, or upgrade your version of the products listed above.
RESOLUTION
To resolve this issue, install the latest version of the America Online software, and then remove and reinstall the program(s) listed at the top of this article. You can obtain the latest version of the America Online software from America Online Technical Support or from the following America Online Web site:
For information about how to contact America Online, query in the Microsoft Knowledge Base for the following article:
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
NOTE: If you are using Microsoft Windows 98, you can install a version of the Msvcrt.dll file from the Windows 98 CD-ROM that works with America Online 4.0. Installing this version of the Msvcrt.dll may enable you to connect to America Online so you can download the software update. To reinstall the Msvcrt.dll file, follow these steps:
- Click Start, and then click Run.
- In the Open box, type sfc, and then click OK.
- Click Extract one file from installation disk.
- In the text box, type msvcrt.dll, and then click Start.
- Click OK, and then follow the instructions on backing up the existing file before you overwrite it.
- If you are prompted to restart your computer, click Yes.
- Test to see if you can connect to America Online. If you can connect to America Online, download and install the latest American Online software. If you cannot connect to America Online, contact America Online Technical Support.
MORE INFORMATION
For additional information about this error message, please see the following article in the Microsoft Knowledge Base:
191621 Err Msg: WAOL Caused an Invalid Page Fault in Module MSVCRT.DLL
For information about how to connect to America Online, please see the following article in the Microsoft Knowledge Base:
188654 Cannot Connect to America Online or Install America Online 4.0
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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