Article ID: 191621
Article Last Modified on 6/27/2007
APPLIES TO
- Microsoft Windows 98 Standard Edition
- Microsoft Windows Millennium Edition
This article was previously published under Q191621
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center
SYMPTOMS
After you type your password to log on to America Online using the preview version of the America Online 4.0 software on the Windows 98 CD-ROM, you may receive the following error message:
CAUSE
This behavior can occur when the Msvcrt.dll file is the incorrect version.
RESOLUTION
To resolve this issue, obtain the latest version of the America Online 4.0 software from the following America Online Web site:
For information about how to contact from America Online, query in the Knowledge Base for one of the following articles:
ARTICLE-ID: 65416
TITLE : Hardware and Software Third-Party Vendor Contact List, A-K
ARTICLE-ID: 60781
TITLE : Hardware and Software Third-Party Vendor Contact List, L-P
ARTICLE-ID: 60782
TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z
MORE INFORMATION
The error message can occur if you install a program that replaces the Msvcrt.dll file with a later version of the file.
Microsoft only supports locating and starting the America Online Setup program on the Windows 98 CD-ROM. We do not support the installation process, the functionality of the software, or connectivity to America Online using the America Online software included on the Windows 98 CD-ROM or available from America Online.
For additional information, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: 188654
TITLE : Cannot Connect to America Online or Install America Online 4.0
The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.
Additional query words: password authenticated msvcrt dll
Keywords: kb3rdparty kberrmsg kbinvalidpagefault kbprb KB191621
