Microsoft KB Archive/182605

Knowledge Base

XCLN: Multinational Client Cannot View User's Properties

Article ID: 182605

Article Last Modified on 10/28/2006

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APPLIES TO

• Microsoft Exchange Client 5.5
• Microsoft Exchange Client 5.0
• Microsoft Exchange Client 4.0
• Microsoft Exchange Client 5.0
• Microsoft Outlook 97 Service Pack 1
• Microsoft Outlook 97 Service Pack 1
• Microsoft Outlook 97 Service Pack 1
• Microsoft Outlook 97 Standard Edition

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This article was previously published under Q182605

SYMPTOMS

If you use a multinational client against an English (US) server, you may receive an error message. The error message is displayed in the foreign language of the client, and may differ slightly in the translation.

If you try to view the properties of a user in the global address list, the following error message is displayed:

It wasn't possible to show the properties of the dialog box. The Microsoft Exchange Server isn't configured to support detailed models in your language [language]. Consult your system administrator.

CAUSE

The server is not properly set up with the necessary client information.

RESOLUTION

To resolve this problem, you must install the appropriate Template.csv file, as well as the code page for the client's language. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

150977 XADM: Supporting Localized Exchange Clients

Keywords: kbprb kbusage KB182605

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