Microsoft KB Archive/171602

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Knowledge Base

Article ID: 171602

Article Last Modified on 1/20/2007


  • Microsoft Word 97 Standard Edition
  • Microsoft Outlook 97 Standard Edition
  • Microsoft Schedule+ 1.0 Standard Edition
  • Microsoft Schedule+ 2.0 Standard Edition
  • Microsoft Schedule+ 97 Standard Edition

This article was previously published under Q171602


If you have Microsoft Outlook installed and you select Insert Address in Microsoft Word, the Microsoft Schedule+ Contact List is not available.


This behavior is by design. When Outlook is installed, it becomes the primary contact list provider on your system. Other lists are no longer available when you select the Insert Address feature from the toolbar, the Letter Wizard, or from the Envelope and Labels dialog box.


To work around this problem, import the Schedule+ Contact List into Outlook, and then use the Outlook Contact List to insert an address into Word.

For additional information, please see the following articles in the Microsoft Knowledge Base:

164271 Converting Schedule+ Files to Outlook 97

167337 OL97: How to Import and Export Text Data With Outlook


You can use addresses from an electronic address book or an Outlook 97 or Schedule+ 95 contact list by clicking Insert Address in certain dialog boxes and wizards.

The Schedule+ Contact List is still available when you select a mail merge data source in the Mail Merge Helper. This is because the Open Data Source dialog box uses the address book converter rather than MAPI functions to access the list.

Additional query words: contacts schedule plus

Keywords: kbinterop kbprb kbusage KB171602