Article ID: 122748
Article Last Modified on 2/20/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Datacenter Server
- Microsoft Windows NT Workstation 3.5
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 3.5
- Microsoft Windows NT Server 3.51
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q122748
SYMPTOMS
When you attempt to connect to a Remote Access Service (RAS) Server using the TCP/IP protocol, you may receive the following error message:
CAUSE
The RAS Server to which you are dialing does not have the TCP/IP protocol installed or configured for RAS.
RESOLUTION
To resolve this issue, edit your phone book entry to use the same protocol the RAS Server is using.
MORE INFORMATION
For more information on RAS Error 720, please see the following articles in the Microsoft Knowledge base:
Additional query words: point-to-point prodnt
Keywords: kbnetwork KB122748
