Article ID: 123298
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows NT Workstation 3.5
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 3.5
- Microsoft Windows NT Server 3.51
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q123298
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you attempt to dial out from a Windows NT Remote Access Service (RAS) client using the Remote Access protocol Serial Line Internet Protocol (SLIP) or Point to Point Protocol (PPP) to a TCP/IP server, you receive one of the following error messages:
Using SLIP
Using PPP
Additionally, when you start the Windows NT-based computer, the Remote Access Service does not start. You may receive the following error in the event log:
Event ID: 20055 Source: RemoteAccess Description: The Remote Access Service server could not be started because it has been configured to access the network and there are no network adapters available.
CAUSE
This problem may have several different causes. Two known causes are the NetBIOS interface not being installed or removed and the NetBIOS binding being disabled. The NetBIOS interface is required for establishing logical names and sessions on the network for Windows NT.
RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To correct this problem, select the Network option from Control Panel and do the following:
- Verify that the NetBIOS interface is installed.
If necessary, use the following steps to install the NetBIOS interface:- Click Start, point to Settings, click Control Panel, and then double-click the Network icon.
- Click Add Software.
- Click NetBIOS Interface in the Network Software list, and then click Continue.
- Type the location of your Windows NT files, and then click Continue.
- Click Close, and then restart the computer when you are prompted.
- Verify that the bindings of the NetBIOS interface are enabled and properly established with the NDISWAN drivers. To do so:
- Start Registry Editor, and locate the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\00xx
00xx
is the subkey that is defined in "DriverDesc" as "WAN Miniport(IP)". - Click the LinKage subkey.
- In the detail pane, you should have a "RootDevice" of "NdisWanIp". In addition, there will be an "UpperBind" key, which needs to have a value of Tcpip.
- Start Registry Editor, and locate the following key:
MORE INFORMATION
For more information about RAS Error 720, click the following article numbers to view the articles in the Microsoft Knowledge Base:
152605 RAS Error 720 when dialing out
122748 Err Msg: Error 720: No PPP control protocols configured
Additional query words: directhosting prodnt
Keywords: kberrmsg kbtshoot kbnetwork KB123298