Article ID: 870980
Article Last Modified on 6/2/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
For a version of this article that applies to Microsoft Windows XP and Microsoft Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:
870981 Tray assignments are not retained when you install a network printer in Windows XP or in Windows Server 2003
SYMPTOMS
If you install a network printer on a Microsoft Windows 2000-based client computer from a Windows 2000-based print server, the tray assignments on the printer may not transfer to the client computer. When you view the tray assignments on the client computer, the tray appears as not available.
CAUSE
This problem may occur if the client computer uses a language version of Windows 2000 that is different from the version that is used by the print server.
RESOLUTION
To resolve this problem, install this hotfix on both the print server and the client computer.
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
To install this hotfix, you must have Microsoft Windows 2000 with Service Pack 4 (SP4) installed on your computer.
Restart requirement
You do not have to restart your computer after you apply this hotfix. However, when you install this hotfix, the server may spend up to two hours regenerating the parsed binary printer description files (.bud files) that are used to increase spooler efficiency for the drivers. During this time, Print Spooler cannot receive incoming print jobs and may return messages to clients that indicate that the print queue is full. This is a one-time parsing operation and does not occur after the parsed binary .bud files are successfully regenerated. Therefore, we recommend that you schedule this hotfix installation to allow for this delay. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832219 Users cannot print after you install a service pack, update rollup, or printer hotfix on a server in Windows 2000
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 06-Mar-2004 00:41 14,088 Locale.gpd 06-Mar-2004 00:41 25,489 P6disp.gpd 06-Mar-2004 00:41 3,293 P6font.gpd 19-Nov-2004 07:20 0.3.1296.1 676,864 Pcl5eres.dll 06-Mar-2004 00:41 0.3.1296.1 169,472 Pclxl.dll 06-Mar-2004 00:41 10,375 Pclxl.gpd 06-Mar-2004 00:41 1,156 Pjl.gpd 19-Nov-2004 07:20 0.3.3790.231 133,120 Ps5ui.dll 06-Mar-2004 00:41 26,038 Pscript.hlp 06-Mar-2004 00:41 792,644 Pscript.ntf 19-Nov-2004 07:20 0.3.3790.231 464,896 Pscript5.dll 06-Mar-2004 00:41 969,400 Pscrptfe.ntf 06-Mar-2004 00:41 14,362 Stdnames.gpd 06-Mar-2004 00:41 698 Ttfsub.gpd 19-Nov-2004 07:20 0.3.1296.1 8,704 Tty.dll 06-Mar-2004 00:41 12,505 Tty.gpd 06-Mar-2004 00:41 62 Tty.ini 19-Nov-2004 07:20 5.2.3790.120 39,936 Ttyres.dll 19-Nov-2004 07:20 0.3.1296.1 16,384 Ttyui.dll 06-Mar-2004 00:41 14,387 Ttyui.hlp 19-Nov-2004 07:20 0.3.3790.231 248,832 Unidrv.dll 06-Mar-2004 00:41 21,225 Unidrv.hlp 19-Nov-2004 07:20 0.3.3790.231 198,144 Unidrvui.dll 19-Nov-2004 07:20 0.3.1296.1 619,520 Unires.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about how software update packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbbug kbfix kbwin2000presp5fix kbqfe kbhotfixserver KB870980
