Article ID: 870981
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
For a Microsoft Windows 2000 version of this article, see 870980.
SYMPTOMS
If you install a network printer on a Microsoft Windows XP-based or Microsoft Windows Server 2003-based client computer from a Windows XP-based or Windows Server 2003-based print server, the tray assignments on the printer may not transfer to the client computer. When you view the tray assignments on the client computer, the tray appears as not available.
CAUSE
This problem may occur if the client computer uses a language version of Windows XP or Windows Server 2003 that is different from the version that is used by the print server.
RESOLUTION
To resolve this problem, install this hotfix on both the print server and the client computer.
Windows Server 2003
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix. However, when you install this hotfix, the server may spend up to two hours regenerating the parsed binary printer description files (.bud files) that are used to increase spooler efficiency for the drivers. During this time, Print Spooler cannot receive incoming print jobs and may return messages to clients that indicate that the print queue is full. This is a one-time parsing operation and does not occur after the parsed binary .bud files are successfully regenerated. Therefore, we recommend that you schedule this hotfix installation to allow for this delay. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832219 Users cannot print after you install a service pack, update rollup, or printer hotfix on a server in Windows 2000
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit x86-based versions
Date Time Version Size File name ------------------------------------------------------- 10-Nov-2004 18:42 0.3.3790.231 133,120 Ps5ui.dll 10-Nov-2004 18:42 0.3.3790.231 464,896 Pscript5.dll 10-Nov-2004 18:42 0.3.3790.231 265,216 Unidrv.dll 10-Nov-2004 18:42 0.3.3790.231 203,264 Unidrvui.dll
Windows Server 2003, 64-bit Itanium-based versions
Date Time Version Size File name Platform ------------------------------------------------------------------- 10-Nov-2004 18:36 0.3.3790.231 366,080 Ps5ui.dll IA-64 10-Nov-2004 18:36 0.3.3790.231 1,003,520 Pscript5.dll IA-64 10-Nov-2004 18:36 0.3.3790.231 797,184 Unidrv.dll IA-64 10-Nov-2004 18:36 0.3.3790.231 523,776 Unidrvui.dll IA-64
Windows XP
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------- 17-Mar-2005 18:54 0.3.3790.288 133,120 Ps5ui.dll 17-Mar-2005 18:54 0.3.3790.231 464,896 Pscript5.dll 17-Mar-2005 18:54 0.3.3790.231 248,832 Unidrv.dll 17-Mar-2005 18:54 0.3.3790.231 198,144 Unidrvui.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbwinxpsp3fix kbwinxppresp3fix kbbug kbfix kbwinserv2003presp1fix kbqfe kbhotfixserver KB870981
