Article ID: 823212
Article Last Modified on 12/15/2006
APPLIES TO
- Microsoft Money 2003 Deluxe Edition
- Microsoft Money 2003 Deluxe and Business Edition
- Microsoft Money 2003 Standard Edition
- Microsoft Money 2003 Suite
- Microsoft Windows Installer 2.0
SYMPTOMS
When you try to install Microsoft Money 2003, you receive the following error message:
After you click OK, you receive the following error message:
CAUSE
This problem occurs if the Microsoft Windows Installer is damaged.
The Windows Installer manages the installation of software, manages the additions and deletions of software components, monitors file resiliency, and maintains basic disaster recovery by using rollbacks. Additionally, Windows Installer supports installing and running software from multiple sources and can be customized by developers who want to install custom programs.
RESOLUTION
To resolve this problem, use the following method.
Reinstall Windows Installer
To reinstall the Windows Installer, you must rename the damaged installer files, and then reinstall Windows Installer. To do this, follow these steps.
NOTE : Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
- Click Start, point to All Programs, point to Accessories, and then click Command Prompt.
Microsoft Windows opens a command prompt window. - At the command prompt, type the following command, and then press ENTER (where
drive:\Windowsare the drive and folder where Windows is installed):attrib -r -s -h
drive:\Windows\System32 - At the command prompt, type the following command, and then press ENTER:
CD
drive:\Windows\System32 - At the command prompt, type the following lines, and then press ENTER after you type each line:
ren msi.dll msi.old
ren msiexec.exe msiexec.old
ren msihnd.dll msihnd.old
- At the command prompt, type exit, and then press ENTER.
- Restart your computer.
- Update the Windows Installer files to the latest version. To do so, visit one of the following Microsoft Web sites, and then download and install Windows Installer 2.0.
Note Windows Installer 2.0 is included with Microsoft Windows XP. You do not have to perform this step if you are using Windows XP.
For additional information about how to reinstall the Windows Installer, click the following article number to view the article in the Microsoft Knowledge Base:315341 How to Perform an In-Place Upgrade (Reinstallation) of Windows XP
- To download and install the Windows Installer 2.0 update for Microsoft Windows 98, Microsoft Windows 98 Second Edition (SE), and Microsoft Windows Millennium Edition (Me), visit the following Microsoft Web site:
- To download and install the Windows Installer 2.0 update for Microsoft Windows NT 4.0 and Microsoft Windows 2000, visit the following Microsoft Web site:
- After the installation of the Windows Installer is complete, shut down and restart your computer before you install Microsoft Office.
MORE INFORMATION
For additional information about how to restart Windows in Safe Mode, click the following article numbers to view the articles in the Microsoft Knowledge Base:
315222 A Description of the Safe Mode Boot Options in Windows XP
281770 How to Perform Clean-Boot Troubleshooting for Windows 2000
273738 How to Troubleshoot Windows Millennium Edition Startup Problems
180902 How to Start a Windows 98-Based Computer in Safe Mode
For additional information about obtaining the Windows Installer, click the following article number to view the article in the Microsoft Knowledge Base:
292539 INFO: MSI: How to Obtain the Windows Installer Engine
Additional query words: Mny2003 Money2003
Keywords: kberrmsg kbsetup kbprb KB823212
