Microsoft KB Archive/813392

Knowledge Base

"Windows Media Player Caused an Error in Kernel32.dll" Error Message When You Start Microsoft Windows Media Player 9

Article ID: 813392

Article Last Modified on 2/1/2007

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APPLIES TO

• Microsoft Windows Media Player 9 Series
• Microsoft Windows Media Player 9 Series
• Microsoft Windows Media Player 9 Series
• Microsoft Windows Media Player 9 Series

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SYMPTOMS

When you start Windows Media Player 9, you may receive the following error message:

Windows Media Player has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and you want to see the data that the error report contains, click the "click here" link at the bottom of the message box. Error signature information appears that may be similar to the following:

      App name      App version  Module name  Module version  Offset
----------------------------------------------------------------
Wmplayer.exe  9.0.0.2926   Kernel32.dll 5.1.2600.0      0000d756 

CAUSE

This issue may occur if the Custsat.dll file is missing or damaged.

Note: This file is usually located in the C:\Program Files\Windows Media Player folder.

RESOLUTION

To resolve this issue, reinstall Windows Media Player 9.

1. Remove the current copy of Windows Media Player 9 so that you have a clean installation of the program. For additional information about how to remove Windows Media Player 9, click the following article number to view the article in the Microsoft Knowledge Base:

   811254 HOW TO: Remove Windows Media Player 9 Beta

2. Install Windows Media Player 9. To do so, visit the following Microsoft Web site: http://www.microsoft.com/windows/windowsmedia/player/9series/default.aspx

Additional query words: Additional query words:

Keywords: kbbug kbpending KB813392

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