Knowledge Base

You cannot access issues or documents after you apply a Microsoft Project Server 2002 hotfix

Article ID: 812641

Article Last Modified on 2/1/2007

APPLIES TO

Microsoft Project Server 2002

SYMPTOMS

After you apply the Project Server 2002 hotfix for 306290 or later hotfix releases, you may no longer be able to access issues or documents in Microsoft Project Web Access. When you try to access an issue or document, you may receive the following error message:

Microsoft Project Web Access Documents and Issues are based on SharePoint Team Services from Microsoft. There is a problem establishing a connection with the Web server running SharePoint Team Services. Please contact your system administrator.

CAUSE

This problem may occur if the connection between Microsoft Sharepoint Team Services and Project Web Access has been broken.

RESOLUTION

To resolve this problem:

On the Project Server 2002 computer, click Start, click Run, type cmd, and then press ENTER.
Change to the folder that contains the Proxycfg.exe file. For example, type "cd c:\program files\microsoft project server\bin", and then press ENTER.
If you are in a proxy server environment, type "proxycfg -d -p "YourProxyServer" "<local>"" , and then press ENTER, where YourProxyServer is your proxy server name.
If you are not in a proxy server environment, type "proxycfg -d -p "proxyserver" "<local>" " , and then press ENTER.
If you are using a Fully Qualified Domain Name (FQDN) as the server name for SharePoint Team Services, type your FQDN information as follows (without the quotation marks): "proxycfg -d -p "YourProxyServer" "<local>;server_name.example.com"" , and then press ENTER. Information about the proxy server is displayed.
Restart the Project Server 2002 computer to restore the connection between Sharepoint Team Services and Project Web Access.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

When Setup for a patch or hotfix is run, the proxy configuration settings are obtained from the Microsoft Internet Explorer configuration. If these settings are empty, the proxy settings for Project Server 2002 are lost. For more information about the hotfix that is referenced in this article, click the following article number to view the article in the Microsoft Knowledge Base:

306290 You experience long delays when you perform actions by using the Enterprise database in Project 2002

322235 PSRV2002: How to Install and Configure SharePoint Team Services for Microsoft Project Server on Windows 2000

Keywords: kbprb kbnofix KB812641

Microsoft KB Archive/812641

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