Microsoft KB Archive/325054

Knowledge Base

FP2002: "FrontPage Is Not Installed Properly" Error Message When You Try to Start FrontPage

Article ID: 325054

Article Last Modified on 2/1/2007

---

APPLIES TO

• Microsoft FrontPage 2002 Standard Edition

---

This article was previously published under Q325054

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you try to start FrontPage, you receive a message similar to the following:

Installing Microsoft FrontPage feature

Then, you may receive the following error message:

FrontPage is not installed properly - please reinstall.

CAUSE

This problem may occur if any of the following conditions is true:

• Your FrontPage system files are damaged.
• You do not have the most current version of Windows Installer.
• Your copy of Windows Installer is damaged.

RESOLUTION

To resolve this problem, use the following five-part procedure, in the order in which it is presented.

Part 1 - Remove Microsoft FrontPage

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

1. Click Start, click Control Panel, and then double-click Add or Remove Programs.
2. Do one of the following:
   • If you installed FrontPage as a stand-alone program, click Microsoft FrontPage, and then click Remove.
     
     -or-
   • If you installed FrontPage as part of Microsoft Office, click Microsoft Office, click Change, and then follow these steps.
     1. Click Add or Remove Features, and then click Next.
     2. Click the symbol next to Microsoft FrontPage for Windows, click Not Available, and then click Update.
3. Follow the on-screen instructions to remove FrontPage.

Part 2 - Delete the FrontPage Files

1. Right-click Start, and then click Explore.
2. Locate the FrontPage folder. By default, this folder is

   drive:\Program Files\Microsoft\FrontPage

   where drive is the drive on which you installed FrontPage.
   
   

   NOTE: This path may vary on your computer.
3. Right-click the FrontPage folder, and then click Delete.

Part 3 - Delete the FrontPage Registry Keys

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. In the left pane, locate and then click the following registry key:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FrontPage

3. On the Edit menu, click Delete.
4. Repeat steps 2 and 3 to delete the following registry key:

   HKEY_CURRENT_USER\SOFTWARE\Microsoft\FrontPage

Part 4 - Update or Reinstall Windows Installer

For additional information about how to obtain and install the latest version of Windows Installer, click the article number below to view the article in the Microsoft Knowledge Base:

292539 How to Obtain the Windows Installer Engine

NOTE: Windows Installer 2.0 is included with Windows XP.

Part 5 - Reinstall FrontPage

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

1. Do one of the following:
   • If you installed FrontPage as a stand alone program, follow these steps:
     1. Insert the FrontPage CD, and if Setup starts automatically, skip to step 2.
     2. If Setup does not start automatically, click Start, click Control Panel, and then click Add or Remove Programs.
     3. In the left pane, click Add New Programs, and then click CD or Floppy.
   • If you installed FrontPage as a part of Microsoft Office, follow these steps:
     1. Click Start, Click Control Panel, and then click Add or Remove Programs.
     2. Click Microsoft Office, and then click Change.
     3. Click Add or Remove Features, and then click Next.
     4. Click the symbol next to Microsoft FrontPage for Windows, click Run all from My Computer, and then click Update.
2. Follow the on-screen instructions to complete the installation process.

Additional query words: front page prb

Keywords: kberrmsg kbprb KB325054

---

Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.