PSS ID Number: 310776
Article Last Modified on 9/12/2003
The information in this article applies to:
- Microsoft Outlook 2002
- Microsoft Outlook 2000
- Microsoft Outlook 2000, Service Release 1 (SR-1)
- Microsoft Outlook 98
This article was previously published under Q310776
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
SYMPTOMS
When you receive an e-mail message, you may receive the following error message:
CAUSE
This behavior may occur if any of the following conditions are true:
- Outlook Express has been removed from the computer.
- The installation of Outlook Express is damaged.
- Your user profile is damaged in Outlook.
RESOLUTION
To resolve this behavior, use the following methods in the order in which they are presented.
Method 1: Remove and Then Reinstall Outlook Express
Remove Outlook Express, reinstall it, and then restart the computer.
263837 OLEXP: How to Manually Uninstall and Reinstall Outlook Express in Windows 2000
Method 2: Manually Remove and then Reinstall Outlook Express
If a normal reinstallation of Outlook Express does not work, you can try to manually remove Outlook Express, and then reinstall it. When you have done this, restart your computer. For additional information about how to manually Remove and then reinstall Outlook Express, click the article number below to view the article in the Microsoft Knowledge Base:
256219 OLEXP: How to Manually Uninstall and Reinstall Outlook Express 5.x and 6.0
Method 3: Create a New User Profile
If the issue continues to occur, create a new user profile. For additional information about how to create profiles in Outlook, click the article numbers below to view the articles in the Microsoft Knowledge Base:
287072 OL2002: How to Create a New E-mail Profile for Outlook
195718 OL2000: (CW) How to Create a New E-mail Profile for Outlook
195723 OL2000: (IMO) How to Create a New Personal Folder (.pst) File for an IMO E-mail Account
MORE INFORMATION
Outlook requires that Outlook Express is installed on the computer. For more information about why Outlook Express is required, refer to the following article in the Microsoft Knowledge Base, which applies not only to Outlook 2000 but also to Outlook 2002 and Outlook 98:
230076 Why Outlook 2000 Requires Outlook Express
Keywords: kberrmsg kbprb kbsetup KB310776
Technology: kbOutlook2000Search kbOutlook2000SR1 kbOutlook2002 kbOutlook2002Search kbOutlook98Search kbOutlookSearch kbZNotKeyword3
