Article ID: 180905
Article Last Modified on 1/22/2007
APPLIES TO
- Microsoft Word 97 Standard Edition
This article was previously published under Q180905
SYMPTOMS
When you save a document, Microsoft Word may stop responding or you may receive one of the following error messages:
- There is not enough memory or disk space to complete the operation.
-or-
- There is insufficient memory or disk space. Close extra windows and save your work.
-or-
- There is insufficient memory or disk space. Close an application. (<path>\<file name>)
-or-
- This program has performed an illegal operation and will be shut down.
If this problem persists, contact the program vendor.
When you click Details, the following message is displayed:
CAUSE
There is insufficient disk space available for Word to save the file. When working with Word (and other programs for Microsoft Windows), the Windows swap file (Win386.swp) increases in size. This increase can be large and can use up most or all of the available disk space.
Note that this problem has also been reported to occur if you are running certain versions of anti virus software programs.
RESOLUTION
To prevent this problem from occurring, add more hard disk space, either by adding a larger disk drive or by using a disk compression utility.
NOTE: If you are running anti virus software, try disabling it. If this corrects the problem, contact the manufacturer of your anti virus software for an update or workaround.
To work around this problem in the short-term, use any of the following methods:
- You may be able to recover some disk space by quitting unneeded programs. After quitting the other programs, it may take a few minutes before Windows changes the size of the swap file.
-or-
- You can free disk space by deleting unneeded files.
-or-
- You may be able to save your file to a floppy disk drive or network drive.
REFERENCES
For additional information, please see the following articles in the Microsoft Knowledge Base:
Additional query words: hang hung crash crashed locks locked frozen freezes crashing quit quits stopped crashes auto lockup freeze break won't respond waiting near memory stops responding hangs lock up fail
Keywords: kbnofix kbprb kbsyssettings KB180905
