Article ID: 135887
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Office 97 Standard Edition
- Microsoft Access 97 Standard Edition
- Microsoft Excel 97 Standard Edition
- Microsoft Outlook 97 Standard Edition
- Microsoft PowerPoint 97 Standard Edition
- Microsoft Word 97 Standard Edition
- Microsoft Office 95 Standard Edition
- Microsoft Office 95a
- Microsoft Access 95 Standard Edition
- Microsoft Excel 95 Standard Edition
- Microsoft Excel 95a
- Microsoft PowerPoint 95 Standard Edition
- Microsoft Word 95 Standard Edition
- Microsoft Word 95a
This article was previously published under Q135887
SYMPTOMS
When you attempt to start any of the programs listed at the beginning of this article, and your computer has less than 4 megabytes (MB) of free random access memory (RAM), you may receive various error messages that indicate that there is not enough memory to start the program.
For example, you may receive the following messages:
For additional information about this error message in Microsoft Word, click the article number below to view the article in the Microsoft Knowledge Base:
307814 WD: Error Message: System Is Dangerously Low on Resources
The following problems may also occur:
- The screen is not redrawn properly, or toolbar buttons disappear.
- The program status bar or the mouse pointer flashes or flickers.
CAUSE
These problems occur when Microsoft Windows is configured to manage virtual memory, which is the default setting. When you attempt to start one of the Office programs, Windows attempts to load the program into RAM. If there is not enough RAM available, Windows attempts to make RAM available by moving code from RAM to the hard disk (virtual memory). In low disk space situations, Windows may not be able to claim enough hard disk space for this operation to be successful. In this case, you may receive the error messages described in this article.
WORKAROUND
To work around this problem, do any of the following:
- Add more RAM to the computer.
- Acquire more hard disk space (either by adding a larger disk drive or by using a disk compression utility).
- As a short-term solution, make more RAM available by shutting down unneeded programs, or make more disk space available by deleting unneeded files.NOTE: The hard disk that needs to have the free space is the one that Microsoft Windows is using for virtual memory. Microsoft Windows or Microsoft Office may not be installed on this hard disk.
MORE INFORMATION
To view virtual memory settings, right-click My Computer, click Properties, and then click the Performance tab. In the System Properties dialog box, click the Virtual Memory button in Advanced settings.
To view available free disk space, on your desktop double-click My Computer icon. In the list of available drives, right-click the drive, and then click Properties on the shortcut menu.
Additional query words: can t riched30 dll
Keywords: kbenv kberrmsg kbprb KB135887
