Article ID: 269233
Article Last Modified on 10/26/2007
APPLIES TO
- Microsoft Windows 98 Standard Edition
- Microsoft Windows 98 Second Edition
- Microsoft Windows Media Player 7.0
- Microsoft Windows Media Player 7.1
This article was previously published under Q269233
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
After you download Microsoft Windows Media Player 7 or 7.1 (WMP7 or WMP7.1) from the Internet, when you attempt to install WMP7 OR WMP7.1, you receive the following error message:
CAUSE
WMP7 Setup checks the registry key for the specific version of DCOM 4,71,0,1718. If the version number listed is less than 1718, Setup generates the error message. Any number of applications that install DCOM can change this value that generates the error message.
RESOLUTION
To resolve this issue, download and install the latest version of Windows Media Player from the following Microsoft Web site:
For additional information on this issue, please see the following article in the Microsoft Knowledge Base:
271263 Error Message: Windows Media Setup Requires Internet Explorer 4.0 or Greater and DCOM95 to Be Installed.
WORKAROUND
To work around this issue, do one of the following:
Verify and Change the Registry Value for DCOM
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
IMPORTANT: Backup the registry using Scanregw. For additional information about how to backup the registry, click the article number below to view the article in the Microsoft Knowledge Base:
256419 How to Back Up the Registry in Windows 98
Change the Default string value in the registry key for DCOM using the Registry Editor. To change the value, follow these steps:
- Click Start, click Run, type regedit in the Open box, and then click OK.
- Open the following registry key:
NOTE: If DCOM95 is installed, the value of the key should read 4,71,0,1718 or greater. If the value of the key is less than 1718, WMP7 Setup generates the error message.
HKEY_CLASSES_ROOT\CLSID\{bdc67890-4fc0-11d0-a805-00aa006d2ea4}\InstalledVersion
- If the value of the key is less than 1718, change the version number to 4'71'0'1719.
- Close the Registry Editor, and then run WMP7.exe to install WMP7.
Download and Install DCOM98 for Windows 98
To download DCOM98 for Windows 98, go to the following Microsoft Web site and follow the instructions:
After you have downloaded DCOM98.exe, run it to install DCOM98 for Windows 98.
Keywords: kberrmsg kbprb KB269233
