Article ID: 97071
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail Remote 3.2
This article was previously published under Q97071
SYMPTOMS
In version 3.2 of Microsoft Mail Remote for Windows, interacting with the headers dialog box without a mouse can be awkward. For remote users, this can occur frequently.
RESOLUTION
Use the ALT key. Use ALT+R to retrieve mail and ALT+D to delete mail.
If you press only the ALT key and release it, Mail interprets this as ALT+SPACE BAR. When this happens, you must press the ESC key to regain control. Unfortunately, the ESC key not only reverses the SPACE BAR keypress, it also closes the dialog box without saving any retrieve or delete operations you entered previously.
This behavior is not standard for a Microsoft Windows application because ESC should reverse one level of command action, not two levels.
STATUS
Microsoft has confirmed this to be a problem in version 3.2 of Microsoft Mail Remote for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
Additional query words: 3.20
Keywords: KB97071
