Article ID: 95975
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail for PC Networks 2.1
- Microsoft Mail for PC Networks 3.0
This article was previously published under Q95975
SYMPTOMS
In versions 2.0 and 3.0 of Microsoft Mail for PC Networks, if your postoffice has group folders and you run the FIXIDX.EXE utility to repair the FOLDROOT.IDX file, those group folders are no longer accessible.
CAUSE
The problem occurs because FIXIDX resets group folders to be defined as shared folders in the FOLDROOT.IDX file; however, the folder itself is still set internally as a group folder.
RESOLUTION
Change the byte that defines whether the folder is a group folder or a shared folder to indicate the current status of the folder as a shared folder. FIXIDX removes critical information about the group status, and the folder cannot be restored as a group folder, only as a shared folder.
MORE INFORMATION
The following are detailed steps on how to change the byte to indicate the current status of the folder to be a shared folder:
- Before you run DEBUG on the XXXXXXXX.FLD file, you must run FIXFLD on that folder.
- Run DEBUG on the folder in question and change the 49th byte from 02 to 03. For example:
- Type the following and press ENTER:
debug 00000003.fld
- At the dash prompt, type the following:
e0131
DEBUG displays
where xxxx will vary from machine to machine.xxxx:0131 02
- Type the following lines:
03
w
q
- Type the following and press ENTER:
This will reset the folder's internal definition to be that of a shared folder. The Administrator must then create a new group folder, move the messages from the old folder to the new folder, and then delete the old folder to restore group access.
The FIXIDX.EXE utility is available as part of the Database Maintenance Utilities document. To obtain the document containing the Database Maintenance Utilities, please see the following article in the Microsoft Knowledge Base:
99419 PC DB: Database Maintenance Utilities (Complete)
Additional query words: 2.10 3.00
Keywords: KB95975
