Microsoft KB Archive/946407

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Error message when you try to upgrade Windows Server 2003 to Windows Server 2008 when computer has the system volume mirrored as a dynamic volume: "Windows Setup experienced an unexpected error"

Article ID: 946407

Article Last Modified on 1/3/2008



APPLIES TO

  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter 32-Bit
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise 32-Bit
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard 32-Bit
  • Windows Web Server 2008



Beta Information

This article discusses a beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this beta product. For information about how to obtain support for a beta release, see the documentation that is included with the beta product files, or check the Web location where you downloaded the release.

SYMPTOMS

When you start a Windows Server 2003-based computer that has the system volume mirrored as a dynamic volume, and then you try to upgrade Windows Server 2003 to Windows Server 2008, you may receive the following error message:

Windows Setup experienced an unexpected error. To install Windows, restart the installation.

Additionally, the following error may be logged in the Setuperr.log file:

Error [0x0601d3] IBS InstallWindows:SetSetupProperties failed.

Note The Setuperr.log file is located in the following folder:

C:\$WINDOWS.~BT\Sources\Panther


CAUSE

This problem occurs because the Windows Server 2008 installation does not support the system volume as a mirrored dynamic volume.

RESOLUTION

To resolve this problem, follow these steps:

  1. Click Start, point to Administrative Tools, click Computer Management, and then click Device Manager.
  2. Right-click the system volume, and select Break Mirrored Volume.
  3. Click Yes, and then close Device Manager.
  4. Upgrade Windows Server 2003 to Windows Server 2008.
  5. After the upgrade is complete, use Disk Management to reestablish the system volume mirror.


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Keywords: kbexpertiseinter kbtshoot kbprb KB946407