Microsoft KB Archive/946088

Knowledge Base

When you try to start or exit Word 2007, Excel 2007, or PowerPoint 2007 in Windows Vista, the application may crash

Article ID: 946088

Article Last Modified on 12/28/2007

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APPLIES TO

• Microsoft Office Word 2007
• Microsoft Office Excel 2007
• Microsoft Office PowerPoint 2007

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SYMPTOMS

When you try to start or exit one of the following 2007 Microsoft Office system applications in Windows Vista, the application may crash:

• Microsoft Office Word 2007
• Microsoft Office PowerPoint 2007
• Microsoft Office Excel 2007

This issue occurs when the Office application uses an add-in that is written by Zeon.

WORKAROUND

To work around this issue, follow these steps:

1. Locate the .dll files of the Office application add-in. To do this, follow these steps:
   
   Word 2007
   1. In Word 2007, click the Microsoft Office Button, and then click Word Options.
   2. Click Add-Ins.
   3. In the Manage list, click Word Add-ins, and then click Go.
   4. In the Add-Ins Available box, locate Zeon Word Addin, and then note the path of the ZnWordAddIn.dll file. This path is next to Location.

   Excel 2007

   1. In Excel 2007, click the Microsoft Office Button, and then click Excel Options.
   2. Click Add-Ins.
   3. In the Manage list, click Excel Add-ins, and then click Go.
   4. In the Add-Ins Available box, locate Zeon Excel Addin, and then note the path of the ZnExcelAddIn.dll file. This path is next to Location.

   PowerPoint 2007

   1. In PowerPoint 2007, click the Microsoft Office Button, and then click PowerPoint Options.
   2. Click Add-Ins.
   3. In the Manage list, click PowerPoint Add-ins, and then click Go.
   4. In the Add-Ins Available box, locate Zeon PowerPoint Addin, and then note the path of the ZnPowerPointAddIn.dll file. This path is next to Location.
2. Unregister the .dll files that cause the Zeon add-ins to load in the Office applications. To do this, type the following command at a command prompt:

   regsvr32 /u "Full Path of the .dll files"

   Note The Full path of the .dll files placeholder is the location that you noted in step 1.

MORE INFORMATION

The information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

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For more information, visit the following Thomson Scientific Web site:

http://www.endnote.com/support/faqs/CWYW/faq11.asp

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Keywords: kbexpertisebeginner kbtshoot kbprb KB946088

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