Knowledge Base

Audio sounds crackly or stutters when you use the Zune software

Article ID: 945033

Article Last Modified on 11/19/2007

APPLIES TO

SYMPTOMS

When you play audio files on a computer by using the Zune software, the audio may sound like crackling or static. Or, the audio may stutter.

To resolve this issue, follow these steps:

Update the drivers for your video adapter. To do this, contact the manufacturer of your video adapter for the updated drivers. For information about how to contact the manufacturer of your video adapter, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

After you update the video drivers, restart the Zune software. If you continue to hear the same issues with the files that you play, the video drivers may not meet the minimum requirements of the Zune software.
Turn off video enhancement in the Zune software. To do this, follow these steps:
1. In the Zune software, click Settings, and then click Display.
2. Under Graphics and Video Enhancement, click Disable Video Enhancement.
3. Click OK.
4. Exit the Zune software, and then restart the Zune software so that the change takes effect.

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