Microsoft KB Archive/945020

Knowledge Base

You cannot play Zune Marketplace content on an Xbox 360

Article ID: 945020

Article Last Modified on 11/19/2007

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APPLIES TO

• Zune software
• Zune Digital Media Player

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SYMPTOMS

You cannot play content that you downloaded from the Zune Marketplace on an Xbox 360.

CAUSE

This problem may occur if the content is downloaded to a folder is not recognized by the Zune software.

THINGS TO TRY

To resolve this problem, add the folder to the list of monitored folders in the Zune software. To do this, follow these steps:

1. Start the Zune software.
2. Click Settings.
3. Next to Music, click ADD FOLDER.
4. Locate and then click the folder where the content is located, and then click OK.
5. Next to Video, click ADD FOLDER.
6. Locate and then click the folder where the content is located, and then click OK.
7. Click Apply.

Keywords: kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB945020

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