Microsoft KB Archive/943611

Knowledge Base

An error message is logged in the ProgramLog.txt file when you try to update a scan engine in Forefront Security for Exchange Server or in Forefront Security for SharePoint: "ERROR: Failed to create temporary manifest file"

Article ID: 943611

Article Last Modified on 11/2/2007

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APPLIES TO

• Microsoft Forefront Security for Exchange Server
• Microsoft Forefront Security for SharePoint

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SYMPTOMS

When you try to update a scan engine in Microsoft Forefront Security for Exchange Server or in Microsoft Forefront Security for SharePoint, the following error message is logged in the ProgramLog.txt file:

ERROR: Failed to create temporary manifest file.

Notes

• The following is the path of the ProgramLog.txt file in Microsoft Forefront Security for Exchange Server:

  Drive:\Program Files (x86)\Microsoft Forefront Security\Exchange Server\Data

  In this path, Drive represents the letter of the drive where Windows is installed. By default, Windows is installed on drive C.
• The following is the path of the ProgramLog.txt file in Microsoft Forefront Security for SharePoint:

  Drive:\Program Files (x86)\Microsoft Forefront Security\SharePoint\Data

CAUSE

This issue occurs because Forefront Security can locate the first update file (Manifest.cab). However, Forefront Security cannot download the Manifest.cab file to the %Windir%\Temp folder. The NETWORK SERVICE user account must have at least the Create Files/Write Data special permission for the %Windir%\Temp folder.

Note %Windir% represents the folder where Windows is installed. Typically, Windows is installed in the C:\Windows folder.

RESOLUTION

To resolve this issue, follow these steps:

1. Click Start, click Run, type explorer, and then click OK.
2. Locate the %Windir%\Temp folder.
3. Right-click the Windir%\Temp folder, and then click Properties.
4. Click the Security tab, and then click Advanced.
5. Click the Permissions tab, and then click Add.
6. Type NETWORK SERVICE in the Enter the object name to select box, and then click OK.
7. In the Permissions box, click to select the Allow check box for the Create Files/Write Data permission, click OK two times, click Yes, and then click OK.

Keywords: kbtshoot kbexpertiseinter KB943611

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