Article ID: 943510
Article Last Modified on 12/18/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
- Windows Vista Enterprise 64-bit Edition
- Windows Vista Home Basic 64-bit Edition
- Windows Vista Home Premium 64-bit Edition
- Windows Vista Ultimate 64-bit Edition
- Windows Vista Business
- Windows Vista Business 64-bit Edition
- Windows Vista Enterprise
- Windows Vista Home Basic
- Windows Vista Home Premium
- Windows Vista Ultimate
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
SYMPTOMS
Consider the following scenario:
- You have a computer that is running Windows XP or Windows Server 2003.
- You run a WebBrowser control application for a long time.
In this scenario, you may notice that system performance drops significantly. Additionally, if you use a performance monitor tool to monitor the system's performance, you find evidence of a memory leak in the Msctf.dll component.
This issue occurs if the following conditions are true:
- Under Regional and Language Options in Control Panel, you click to clear the Turn off advanced text services check box.
- The value of the LoadIMM registry entry is set to 1 in hexadecimal format.
Note This registry entry is located under the following subkey:HKEY_LOCAL_MACHINE\Software\Microsoft\WindowsNT\CurrentVersion\IMM
You may also encounter this problem on a computer that is running Windows Vista.
CAUSE
This problem occurs because of an error in the Msctf.dll component.
Memory allocation in the Msctf.dll component increases every time that a new focused window is created by the WebBrowser control application. However, the memory is not freed when these windows are destroyed. Therefore, a memory leak occurs if the application frequently creates and destroys child windows.
RESOLUTION
Windows XP hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 2 installed.
Restart requirement
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP2, x86-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Msctf.dll | 5.1.2600.3253 | 297,984 | 15-Nov-2007 | 11:12 | x86 | SP2 |
| Msctfime.ime | 5.1.2600.3253 | 177,152 | 15-Nov-2007 | 11:12 | Not Applicable | SP2 |
Windows Server 2003 hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 1 or later versions installed.
Restart requirement
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with SP1, x86-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Msctf.dll | 5.2.3790.3044 | 318,976 | 15-Nov-2007 | 11:22 | x86 | SP1 |
| Msctfime.ime | 5.2.3790.3044 | 177,152 | 15-Nov-2007 | 11:22 | Not Applicable | SP1 |
Windows Server 2003 with SP2, x86-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Msctf.dll | 5.2.3790.4189 | 317,440 | 15-Nov-2007 | 11:41 | x86 | SP2 |
| Msctfime.ime | 5.2.3790.4189 | 177,152 | 15-Nov-2007 | 11:41 | Not Applicable | SP2 |
Windows Server 2003 with SP1, x64-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Msctf.dll | 5.2.3790.3044 | 634,880 | 15-Nov-2007 | 09:25 | x64 | SP1 | Not Applicable |
| Msctfime.ime | 5.2.3790.3044 | 361,472 | 15-Nov-2007 | 09:25 | Not Applicable | SP1 | Not Applicable |
| Wmsctf.dll | 5.2.3790.3044 | 318,976 | 15-Nov-2007 | 09:25 | x86 | SP1 | WOW |
| Wmsctfime.ime | 5.2.3790.3044 | 177,152 | 15-Nov-2007 | 09:25 | Not Applicable | SP1 | WOW |
Windows Server 2003 with SP2, x64-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Msctf.dll | 5.2.3790.4189 | 634,880 | 15-Nov-2007 | 09:32 | x64 | SP2 | Not Applicable |
| Msctfime.ime | 5.2.3790.4189 | 361,472 | 15-Nov-2007 | 09:32 | Not Applicable | SP2 | Not Applicable |
| Wmsctf.dll | 5.2.3790.4189 | 317,440 | 15-Nov-2007 | 09:32 | x86 | SP2 | WOW |
| Wmsctfime.ime | 5.2.3790.4189 | 177,152 | 15-Nov-2007 | 09:32 | Not Applicable | SP2 | WOW |
Windows Server 2003 with SP1, Itanium-based
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Msctf.dll | 5.2.3790.3044 | 1,010,176 | 15-Nov-2007 | 09:25 | IA-64 | SP1 | Not Applicable |
| Msctfime.ime | 5.2.3790.3044 | 562,688 | 15-Nov-2007 | 09:25 | Not Applicable | SP1 | Not Applicable |
| Wmsctf.dll | 5.2.3790.3044 | 318,976 | 15-Nov-2007 | 09:25 | x86 | SP1 | WOW |
| Wmsctfime.ime | 5.2.3790.3044 | 177,152 | 15-Nov-2007 | 09:25 | Not Applicable | SP1 | WOW |
Windows Server 2003 with SP2, Itanium-based
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Msctf.dll | 5.2.3790.4189 | 1,010,176 | 15-Nov-2007 | 09:31 | IA-64 | SP2 | Not Applicable |
| Msctfime.ime | 5.2.3790.4189 | 562,688 | 15-Nov-2007 | 09:31 | Not Applicable | SP2 | Not Applicable |
| Wmsctf.dll | 5.2.3790.4189 | 317,440 | 15-Nov-2007 | 09:31 | x86 | SP2 | WOW |
| Wmsctfime.ime | 5.2.3790.4189 | 177,152 | 15-Nov-2007 | 09:31 | Not Applicable | SP2 | WOW |
Windows Vista hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista , x86-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Update.mum | Not Applicable | 2,022 | 25-Oct-2007 | 14:57 | Not Applicable |
| X86_41b86ffd2ff4a55b705c0d02d56561c5_31bf3856ad364e35_6.0.6000.20708_none_e358401f0f36caba.manifest | Not Applicable | 715 | 25-Oct-2007 | 14:57 | Not Applicable |
| X86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.0.6000.20708_none_746f108f0ab4f32a.manifest | Not Applicable | 31,873 | 25-Oct-2007 | 14:57 | Not Applicable |
| Msctf.dll | 6.0.6000.20708 | 805,888 | 25-Oct-2007 | 03:13 | x86 |
Windows Vista, x64-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Amd64_1574ff0ac19edf22c3db161c4af62e23_31bf3856ad364e35_6.0.6000.20708_none_875cc26cd71ccce2.manifest | Not Applicable | 719 | 25-Oct-2007 | 14:57 | Not Applicable |
| Amd64_41b86ffd2ff4a55b705c0d02d56561c5_31bf3856ad364e35_6.0.6000.20708_none_3f76dba2c7943bf0.manifest | Not Applicable | 717 | 25-Oct-2007 | 14:57 | Not Applicable |
| Amd64_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.0.6000.20708_none_d08dac12c3126460.manifest | Not Applicable | 31,897 | 25-Oct-2007 | 15:00 | Not Applicable |
| Package_1_for_kb943510~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,814 | 25-Oct-2007 | 14:57 | Not Applicable |
| Package_2_for_kb943510~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 2,033 | 25-Oct-2007 | 14:57 | Not Applicable |
| Update.mum | Not Applicable | 1,925 | 25-Oct-2007 | 14:57 | Not Applicable |
| Msctf.dll | 6.0.6000.20708 | 1,052,672 | 25-Oct-2007 | 04:04 | x64 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about the WebBrowser control, visit the following Microsoft Web site:
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824994 Description of the contents of Windows XP Service Pack 2 and Windows Server 2003 software update packages
Keywords: kbexpertiseadvanced kbfix kbqfe kbhotfixserver KB943510
