Article ID: 943193
Article Last Modified on 11/26/2007
APPLIES TO
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
SYMPTOMS
When you restart a computer that is running Microsoft Exchange Server 2003, the Microsoft Exchange Information Store service stops unexpectedly for several minutes. Also, the following Error event is logged in the event log:
Event ID : 1000
Source : Microsoft Exchange Server
Type : Error
Description : Faulting application store.exe, version xxxx, stamp xxxx, faulting module msvcrt.dll, version xxxx, stamp xxxx, debug? 0, fault address xxxx.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
You must have Exchange Server 2003 Service Pack 2 (SP2) installed before you install this hotfix because of file differences.
Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the Microsoft Search service, the Microsoft Exchange Information Store service, the Internet Information Services (IIS) Admin Service, and all the dependent services are automatically restarted when you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time |
|---|---|---|---|---|
| Davex.dll | 6.5.7653.18 | 1,131,520 | 22-Oct-2007 | 09:02 |
| Exoledb.dll | 6.5.7653.18 | 2,621,440 | 23-Oct-2007 | 00:02 |
| Exosal.dll | 6.5.7653.18 | 70,144 | 22-Oct-2007 | 23:39 |
| Mdbmsg.dll | 6.5.7653.18 | 3,381,248 | 23-Oct-2007 | 00:43 |
| Store.exe | 6.5.7653.18 | 5,266,432 | 22-Oct-2007 | 23:40 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 New naming schema for Exchange Server software update packages
Keywords: kbexpertiseinter kbhotfixserver kbqfe KB943193
