Article ID: 943077
Article Last Modified on 10/12/2007
APPLIES TO
- Microsoft Dynamics CRM 3.0
- Microsoft CRM client for Microsoft Office Outlook, when used with:
- Microsoft Dynamics CRM 3.0
SYMPTOMS
After daylight saving time (DST) in Brazil goes into effect in 2007 and in 2008, you experience the following problems in Microsoft Dynamics CRM 3.0:
- When you view appointments or tasks in the Microsoft Dynamics CRM Web client or in the Microsoft Dynamics CRM client for Microsoft Office Outlook, the appointments and the tasks may be scheduled one hour before the actual event time or one hour after the actual event time.
- Some activities and some resources in the service calendar in Microsoft Dynamics CRM may be scheduled one hour before the actual event time or one hour after the actual event time.
CAUSE
These problems occur because the start dates and the end dates for daylight saving time (DST) will change in 2007 and in 2008. The dates will change as shown in the following table.
| DST dates in 2007 and in 2008 | DST dates in previous years |
|---|---|
| DST starts the second Sunday in October, 2007 at 00:00 (October 14th, 2007) | DST started the first Sunday in November |
| DST ends the third Sunday in February, 2008 at 00:00 (February, 16th, 2008) | DST ended the last Sunday in February |
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File information for Microsoft Dynamics CRM 3.0 server
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Crmmsg.dll | 1.2.3297.123 | 16,088 | 29-Mar-2007 | 20:18 | x86 |
| Microsoft.crm.dll | 3.0.5300.1676 | 381,968 | 27-Sep-2007 | 00:59 | x86 |
| Mscrmcustom.dll | 3.0.5300.1656 | 181,096 | 21-Aug-2007 | 12:47 | x86 |
| Msvcr71.dll | 7.10.3052.4 | 355,032 | 29-Mar-2007 | 20:18 | x86 |
| Pkgutil.cmd | Not Applicable | 113 | 29-Mar-2007 | 05:18 | Not Applicable |
| Pkgutil.exe | 1.2.3297.101 | 88,792 | 29-Mar-2007 | 20:18 | x86 |
| Microsoft.crm.dll | 3.0.5300.1 | 375,560 | 17-Nov-2005 | 04:39 | x86 |
| Crmhotfix.cdf | Not Applicable | 1,938 | 27-Sep-2007 | 01:11 | Not Applicable |
| Mscrmcustom.dll | 3.0.5300.1656 | 181,096 | 21-Aug-2007 | 12:47 | x86 |
| Updspapi.dll | 6.1.22.0 | 371,936 | 29-Mar-2007 | 20:18 | x86 |
File information for Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Crmmsg.dll | 1.2.3297.123 | 16,088 | 29-Mar-2007 | 20:18 | x86 |
| Microsoft.crm.dll | 3.0.5300.1676 | 381,968 | 27-Sep-2007 | 00:59 | x86 |
| Mscrmcustom.dll | 3.0.5300.1656 | 181,096 | 22-Aug-2007 | 03:47 | x86 |
| Msvcr71.dll | 7.10.3052.4 | 355,032 | 29-Mar-2007 | 20:18 | x86 |
| Pkgutil.cmd | Not Applicable | 113 | 29-Mar-2007 | 05:18 | Not Applicable |
| Pkgutil.exe | 1.2.3297.101 | 88,792 | 29-Mar-2007 | 20:18 | x86 |
| Microsoft.crm.dll | 3.0.5300.1 | 375,576 | 17-Nov-2005 | 04:42 | x86 |
| Crmhotfix.cdf | Not Applicable | 1,938 | 27-Sep-2007 | 01:10 | Not Applicable |
| Mscrmcustom.dll | 3.0.5300.1656 | 181,096 | 22-Aug-2007 | 03:47 | x86 |
| Updspapi.dll | 6.1.22.0 | 371,936 | 29-Mar-2007 | 20:18 | x86 |
File information for Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook Compatibility Update
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Setup.xml | Not Applicable | 1,178 | 27-Sep-2007 | 01:27 | Not Applicable |
| V3cclientpatch30.msp | Not Applicable | 137,216 | 27-Sep-2007 | 01:57 | Not Applicable |
| Microsoft.crm.dll | 3.0.5300.1676 | 381,968 | 26-Sep-2007 | 09:59 | x86 |
| Setup.xml | Not Applicable | 1,196 | 27-Sep-2007 | 01:27 | Not Applicable |
| V3clightclientpatch30.msp | Not Applicable | 137,216 | 27-Sep-2007 | 01:57 | Not Applicable |
| Microsoft.crm.dll | 3.0.5300.1676 | 381,968 | 26-Sep-2007 | 09:59 | x86 |
Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server or the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook.
Install the client-side update on computers that are running the Microsoft Dynamics CRM client for Outlook
We recommend that you install the client-side update on computers that are running the Microsoft CRM laptop client for Outlook and on computers that are running the Microsoft Dynamics CRM desktop client for Outlook. The DST issues in the Microsoft Dynamics CRM desktop client for Outlook are resolved in the Microsoft Dynamics CRM server-side update. However, this update also includes other hotfix file information. The Microsoft Dynamics CRM client-side update must be installed on computers that are running the Microsoft Dynamics CRM desktop client for Outlook to maintain file consistency. This file consistency is required because of other hotfix dependencies.
Install the server-side update on all the Microsoft Dynamics CRM servers
If you have multiple Microsoft Dynamics CRM servers, you must install the server-side update on all the Microsoft Dynamics CRM servers. However, do not install this update on each Microsoft Dynamics CRM server at the same time. Install this update on each Microsoft Dynamics CRM server separately to prevent deadlocks in Microsoft SQL Server.
Install the server-side update in new installations of Microsoft Dynamics CRM 3.0
If you install Microsoft Dynamics CRM after the new start date and the new end date for DST, you must still apply this update. This update adds the new time zone definitions. You should install this update before users enter any data in Microsoft Dynamics CRM.
Prerequisites
You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
Removal information
To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB943077$\Spuninst folder.
MORE INFORMATION
This update is a cumulative update that includes all the previous daylight saving time changes and all the previous time zone changes. This includes the hotfixes that are described in the following Microsoft Knowledge Base articles:
925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook
929082 Microsoft Dynamics CRM 3.0 update for Western Australia daylight saving time trial is available
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
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