Article ID: 942486
Article Last Modified on 10/31/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
SYMPTOMS
On a multiprocessor computer that is running Windows Server 2003, the System process may consume most of the available system memory. When this problem occurs, applications, services, or the whole computer may run poorly.
Note This problem does not occur on a single-processor computer that is running Windows Server 2003.
CAUSE
This problem occurs because the memory manager incorrectly excludes the System process from the working set trim candidate list. Therefore, the memory that is allocated for the System process cannot be trimmed.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 1, x86-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Ntkrnlmp.exe | 5.2.3790.3025 | 2,463,744 | 12-Oct-2007 | 13:29 | Not Applicable | SP1 |
| Ntkrpamp.exe | 5.2.3790.3025 | 2,316,288 | 12-Oct-2007 | 12:07 | Not Applicable | SP1 |
Windows Server 2003 with Service Pack 2, x86-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Ntkrnlmp.exe | 5.2.3790.4169 | 2,492,928 | 12-Oct-2007 | 13:42 | Not Applicable | SP2 |
| Ntkrpamp.exe | 5.2.3790.4169 | 2,344,448 | 12-Oct-2007 | 12:47 | Not Applicable | SP2 |
Windows Server 2003 with Service Pack 1, Itanium-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Ntdll.dll | 5.2.3790.3025 | 1,636,864 | 15-Oct-2007 | 04:37 | IA-64 | SP1 |
| Ntkrnlmp.exe | 5.2.3790.3025 | 6,526,464 | 15-Oct-2007 | 04:37 | IA-64 | SP1 |
Windows Server 2003 with Service Pack 2, Itanium-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Ntdll.dll | 5.2.3790.4169 | 1,636,864 | 15-Oct-2007 | 05:00 | IA-64 | SP2 |
| Ntkrnlmp.exe | 5.2.3790.4169 | 6,560,768 | 15-Oct-2007 | 05:00 | IA-64 | SP2 |
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Hal.dll | 5.2.3790.3024 | 280,064 | 15-Oct-2007 | 04:37 | x64 | SP1 |
| Ntkrnlmp.exe | 5.2.3790.3024 | 4,635,648 | 15-Oct-2007 | 04:37 | x64 | SP1 |
Windows Server 2003 with Service Pack 2, x64-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Hal.dll | 5.2.3790.4169 | 280,064 | 15-Oct-2007 | 04:58 | x64 | SP2 |
| Ntkrnlmp.exe | 5.2.3790.4169 | 4,593,152 | 15-Oct-2007 | 04:58 | x64 | SP2 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
To check the memory usage of the System process, follow these steps:
- Right-click the taskbar, and then click Task Manager.
- Click the Processes tab.
- Find the System process, and then examine the values in the Mem Usage column.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: trim system manager mp kernel working set
Keywords: kbexpertiseinter kbwinserv2003postsp2fix kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB942486
