Microsoft KB Archive/942011

Knowledge Base

Xbox 360: “Can’t find the update disc. Please insert the disc” Error message when you install an update from a game disc

Article ID: 942011

Article Last Modified on 9/27/2007

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APPLIES TO

• Microsoft Xbox
• Microsoft XBox 360 Video Game System

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SYMPTOMS

When you try to install an Xbox 360 software update on an Xbox 360 Core System console by using a game disc, you receive the following error message:

Can’t find the update disc. Please insert the disc

Note The Xbox 360 Core System does not have a hard drive.

THINGS TO TRY

To install the Xbox 360 update, follow these steps:

1. Leave the game disc in the Xbox 360 DVD drive.
2. Press the power button to turn the Xbox 360 console off.
3. After the console is turned off, press the power button again to start the console.

After you follow these steps, the update procedure starts automatically. Then, the update will install successfully.

MORE INFORMATION

The issue that is described in this article is not relevant to any error message that you receive when you install updates by using the auto-update feature on Xbox LIVE.

Keywords: kbxbox360pacrimportal kbxbox360ext kbxbox360europeportal kbxbox360americasportal kbxboxconsole kbpubtypekc kbinfo KB942011

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