Article ID: 940828
Article Last Modified on 11/26/2007
APPLIES TO
- Windows Vista Business
- Windows Vista Enterprise
- Windows Vista Home Basic
- Windows Vista Home Premium
- Windows Vista Ultimate
- Windows Vista Enterprise 64-bit Edition
- Windows Vista Home Basic 64-bit Edition
- Windows Vista Home Premium 64-bit Edition
- Windows Vista Ultimate 64-bit Edition
- Windows Vista Starter
- Windows Vista Business 64-bit Edition
SYMPTOMS
Every time that you start a Windows Vista-based computer, the following event is logged in the Application log:
Event Source: WerSvc
Event Category: None
Event Type: Error
Event ID: 5007
Date: date
Time time
Event ID: 5007
User N/A
Computer: ComputerName
Description: The target file for the Windows Feedback Platform (a DLL file containing the list of problems on this computer that require additional data collection for diagnosis) could not be parsed. The error code was 8014FFF9.
This problem occurs when you install the software update that is mentioned in Microsoft Knowledge Base article 931174. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
931174 Update for the Windows Vista Customer Experience Improvement Program
CAUSE
This problem occurs because of the behavior of the Windows Error Reporting Service (WerSvc). If the manifest file (Wertargets.wtl) is in an expired state when the Windows Error Reporting Service starts, Windows Error Reporting Service logs Event ID 5007. This is the expected behavior of Windows Error Reporting Service. However, the manifest file expires when the service starts. Therefore, Event ID 5007 is logged every time that the computer starts.
Note This event does not indicate that a problem exists on the computer. You can safely ignore this event.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Keywords: kbtshoot kbbug kbprb kbpending kbexpertisebeginner KB940828
